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This article provides steps to fix issues with Sonos Voice Control not following commands, not responding, or responding with “Sorry, I don’t understand.”

Sonos Voice Control requests not working

This article will show you how to set up Sonos Voice Control on your Sonos system. Once setup, you can use Sonos Voice Control to request music, control playback, group and ungroup rooms, and more.

Set up Sonos Voice Control

With Sonos Voice Control, you can control your portable Sonos speaker with your voice even when it’s in Bluetooth mode and away from your home network.

Use Sonos Voice Control in Bluetooth mode

This article contains a list of the types of voice requests and commands you can make with Sonos Voice Control. You can start a request by saying “Hey Sonos.”

List of voice requests for Sonos Voice Control

With Sonos Voice Control added to a voice-enabled Sonos product, you can use voice requests to control any Sonos product in your system. This article covers how to use Sonos Voice Control and the types of requests that will work with your Sonos products.

Control Sonos with Sonos Voice Control

You can use Sonos Voice Control to play music from a number of popular music services.

Music services that work with Sonos Voice Control

Sonos Voice Control can provide information on current weather conditions and forecasts. You can set your default location for these requests in the Sonos app for iOS or Android.

Set or change your location for Sonos Voice Control weather requests

This article covers how to set a default music service for requests from Sonos Voice Control.

Set your default music service for Sonos Voice Control

This article will explain how to control your Sonos system using Amazon Alexa. See our article on setting up Amazon Alexa on Sonos if you have not set it up already.  

Control Sonos with Amazon Alexa

This article covers how to remove a voice service like Sonos Voice Control, Amazon Alexa, or the Google Assistant from a voice-enabled Sonos product.

Remove a voice assistant

When a voice service is added to your voice-enabled Sonos product, the service can play a chime when you say the wakeword to notify you that your Sonos product is listening. This chime can be turned on and off in the Sonos app under the voice service’s settings.

Toggle a voice service’s wake word chime on or off

This article will help you set up a Google Assistant-enabled device, like a Google Home or Google Home Mini, to control Sonos. Once set up, you can use the Google Assistant to play music to Sonos, skip songs, pause playback, adjust the volume, and more.

Set up a Google Assistant device to control Sonos

This article explains how to control your Sonos system using the Google Assistant. See our article on setting up the Google Assistant on Sonos if you have not set it up already.  

Control Sonos with the Google Assistant

This article will guide you through setting up Amazon Alexa on your voice-enabled Sonos speaker. Once set up, you can use your voice to play and control music.

Set up Amazon Alexa with a voice-enabled Sonos speaker

This article shows you how to control your Sonos system using the touch controls on your Sonos products, such as Era 100 and Move.

Using touch controls on Sonos products

This article will guide you through setting up the Google Assistant on your voice-enabled Sonos product.

Set up the Google Assistant with a voice-enabled Sonos product

This article provides steps to resolve issues with Alexa not following commands, not responding at all, or responding with an error like “Hm, I’m having trouble understanding right now.

Alexa commands not working on Sonos

You can use Alexa to control your Fire TV with voice if you own both an Alexa-enabled Sonos speaker and an Amazon Fire TV. Check Amazon’s Fire TV availability to make sure it is available in your country.

Set up Amazon Fire TV with Sonos

Learn more about Sonos Roam’s essential features like playback controls, Bluetooth pairing, grouping, and charging.

Get to know your Sonos Roam

This article will help you get started with setting up your Sonos One.

Set up your Sonos One

This article will help you get started with setting up your Sonos Beam.

Set up your Sonos Beam

This article will help you get started with setting up your Sonos Arc. Well also make sure youre connected properly for Dolby Atmos, and show you how to add a voice assistant.

Set up your Sonos Arc

This article covers how to add AirPlay-compatible Sonos speakers to the Apple Home app, allowing you to control Sonos using Siri on your iOS device. You can use Siri on your iOS device to play, group, and control Apple Music on any Sonos speakers you’ve added to the Home app.

Use Siri to control Sonos speakers

Find out how to set up, use, and fix issues with voice services on Sonos products.

Voice Services on Sonos

This article will help you set up an Amazon Alexa device, like an Echo or Echo Dot, to control Sonos. You can also add Amazon Alexa directly to your voice-enabled Sonos speaker. See our article on setting up Amazon Alexa with a voice-enabled Sonos speaker to learn how.

Set up an Amazon Alexa device to control Sonos

This article will show you how to control Sonos with the volume buttons on your Android device.  

Control Sonos volume with an Android device’s hardware buttons

Sonos products connected via an optical cable or the Sonos Optical Audio Adapter require you to manually set up your TV remote to control the volume of your Sonos home theater product. If your Sonos home theater product is connected via HDMI-ARC, your TV remote will work automatically and wont need any setup to control Sonos.

Control Sonos home theater with your TV remote

Sonos supports the control of your system from the Android lock screen. This article will show you how to enable lock screen control in your Android device’s settings.

Control Sonos from the Android lock screen

When playing TV audio with a Sonos home theater speaker, you can turn on Speech Enhancement to boost the audio frequencies associated with the human voice. Turning this feature on will make dialogue easier to hear.

Make dialogue easier to hear with Speech Enhancement

This article will show you how to stream audio from supported apps directly to your Sonos system. This is referred to as direct control. If the app supports direct control, you’ll see a button or icon that allows you to play content from that app through another device, like a Sonos product.

Stream audio to Sonos from another app

Your Apple TV remote should automatically learn how to control your TV’s volume without any additional configuration. If you already set up your Sonos home theater product to use your TV’s remote, then your Apple TV remote should control Sonos out of the box.

Use an Apple TV remote with Sonos home theater products

This article provides steps to resolve issues with the Google Assistant not following commands, not responding at all, or responding with an error.

Google Assistant commands not working on Sonos

This article will guide you through setting up and adding your Sonos products to an Alexa Smart Home Device Group. This will allow you to give voice commands to multiple Sonos products at once using an Alexa-enabled device, like an Echo Dot, using group names like “downstairs” or “outside.”

Alexa Smart Home Device Groups and Sonos

Since the Samsung One Remote doesn’t output Infrared (IR) signals by default, you’ll need to change some settings on your Samsung TV before you can use the remote with your Sonos Playbar, Playbase, Beam, or Amp.

Use a Samsung One Remote with Sonos home theater speakers

Some Sonos products must be downgraded to S1 before they can be added to an S1 system. The Sonos S1 Controller app will let you know if the product youre setting up needs to be downgraded before it can be added to your S1 system. This article will guide you through the software downgrade process.

Downgrade a Sonos product to S1

The Samsung F Series TouchPad remote control does not output Infrared (IR) signals which are required to control a Sonos home theater speaker.

The TV comes with an IR emitter that wires into the IR Out port on the back of the TV. This allows the TV to control Sonos and other devices that require IR.

Use a Samsung F Series Smart Remote with Sonos

This article will show you how to listen to podcasts on Sonos. You can stream podcasts to Sonos using direct control, AirPlay, the Sonos app, or play downloaded podcasts using a Sonos music library.

Listen to podcasts on Sonos

The Google Assistant is available on Sonos in the countries listed below. Youll also find a list of countries where the Google Assistant will be supported on Sonos soon.

Google Assistant availability on Sonos

Harmony is a “Plug and Play” online music solution that enables business owners to play professionally curated music Programs or mix Elements to create a custom soundtrack quickly and easily. All the music included in Harmony is carefully screened by our team of music experts and fully licensed to use in your business.

Harmony

Some content services offer music that plays in spatial audio formats like Dolby Atmos. If you’re subscribed to one of these services, you can play music with spatial audio to supported Sonos speakers.

Listen to music with spatial audio on Sonos speakers

Amazon Alexa is available on the Sonos One and Beam in the countries listed below. Youll also find a list of countries where Amazon Alexa will be supported on Sonos soon.

Amazon Alexa availability on Sonos

This article provides information on how to update your Sonos system to ensure you have access to the latest features and security updates.

Update your Sonos speakers

This article will guide you through setting up your Sonos Move on your WiFi network.

Set up your Sonos Move

In this article, you’ll find general guidelines for placing your Sonos all-in-one speaker so it can achieve its best sound and wireless connection.

Selecting a location for your Sonos speakers

You can group two or more products together so they play the same content in sync. This article will show you how to group rooms, ungroup rooms, and change the volume of individual products in a group.

Group and ungroup rooms

This article provides steps to reboot your Sonos products.

Reboot Sonos products

This article contains release notes for Sonos app updates.

Release notes - Sonos app updates

Playbase will need to be set up using the Sonos app before it can play TV audio. Connect the supplied optical audio cable from the digital audio out (optical) port of your TV to the audio input on the Playbase.

Set up your Sonos Playbase

This article will guide you through setting up your Play:5 (Gen 1). You can find more information on product features and specs in Play:5 (Gen 1)s product guide.

Set up your Sonos Play:5 (Gen 1)

Follow the on-screen instructions to add ${0} to Sonos.

Under the Select a Music Source section, click on 

${0} can be added to Sonos in the following regions:

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