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Submitting a diagnostic through the Sonos app provides us with a snapshot of your system so we can help identify what is causing your issue. 

Submit Diagnostics

This article covers the meaning of the different colors and patterns displayed by the lights found on Sonos products.

Sonos LED lights

Find support articles and get help for Sonos products that are having audio and playback issues.

Audio and Playback Issues

Learn about features, find support resources, and get help for your Sonos Play:5 (Gen 2).

Play:5 (Gen 2)

Learn about features, find support resources, and get help for your Sonos Move 2.

Move 2

Learn about features, find support resources, and get help for your Sonos Five.

Five

Learn about features, find support resources, and get help for your SYMFONISK speaker.

SYMFONISK

IDAGIO is streaming, reinvented for classical music. With the Sonos integration for IDAGIO you can listen to:

The latest albums by world class musicians;

Exclusive Releases only available on IDAGIO;

Playlists by our expert curators, partners and musicians, all available in CD quality (lossless audio).

IDAGIO

This article provides steps to resolve the not configured status on rooms with stereo pairs, Subs, or home theater surround setups.

Home theater or stereo pair appears as not configured

Learn about features, find support resources, and get help for Sonos One.

Since the Samsung One Remote doesn’t output Infrared (IR) signals by default, you’ll need to change some settings on your Samsung TV before you can use the remote with your Sonos Playbar, Playbase, Beam, or Amp.

Use a Samsung One Remote with Sonos home theater speakers

Learn about features, find support resources, and get help for your Sonos Amp.

Sonos home theater products connected to a TV via optical will only work with IR (infrared) remotes to control the volume. RF remotes cannot control Sonos home theater products connected via optical. This article will help you check whether your TV remote uses IR or RF (radio frequency/Bluetooth).

Check if you have an IR remote

Learn about features, find support resources, and get help for your Sonos ZP100.

ZP100

Using the Sonos architectural speakers with the Amp allows you to Trueplay the speakers to get the best possible sound for the room they are placed in. Trueplay accounts for the size, construction, and furnishings of the room and automatically fine tunes the speakers to make sure they sound great. To enable Trueplay for architectural speakers, go to Settings  Room Settings and select the room the speakers are placed in and tap Advanced Audio  Detect Sonos Architectural.

Unable to complete architectural speaker detection

TIDAL is the perfect match for Sonos, streaming music in lossless, high fidelity audio quality, ensuring the best sound experience possible. Add high definition music videos, curated editorial by music journalists, artists and experts, audio search, offline mode and much more and you simply have a superior solution to your music listening needs. More than 80 million tracks and 350,000 videos available. Enjoy.

Tidal

Learn about features, find support resources, and get help for your Sonos Play:3.

Play:3

This article will guide you through setting up your Connect. You can find more information on product features and specs in Connects product guide.

Set up your Sonos Connect

Calm is the #1 app for meditation and sleep. Join the millions experiencing lower stress, less anxiety, and more restful sleep with our guided meditations, Sleep Stories, breathing programs, masterclasses, and relaxing music. Recommended by top psychologists, therapists, and mental health experts.

Calm is the perfect mindfulness app for beginners, but also includes hundreds of programs for intermediate and advanced users.

Calm

Broadcast your brand radio via streaming at your point-of-sale, without any prior technical installation. With Radioshop Hubcast, your talk and musical programming match every sales cycle at your store. Every day, and for the year’s main events (Christmas, sales, Valentine’s Day…), benefit from adaptive radio that always ensures optimal impact on your clients.. No more repetitive playlists: your custom audio content is refreshed every day to keep everyone’s listening pleasure intact.

Radioshop

RadioPlay provides you interesting content when ever you want. You can find podcasts, live radios and your favourite on-demand radio programs on RadioPlay.



RadioPlay

Sonos Radio HD is an upgrade for Sonos Radio. With a subscription to Sonos Radio HD, you can access premium features¹ such as high-definition audio quality, access to more exclusive original content, unlimited skips, and ad-free music.

When subscribed, you’ll see Sonos Radio HD content available when browsing Sonos Radio. All original stations will include a Sonos Radio HD badge. HD audio quality will also be indicated on the Now Playing screen.

Sonos Radio HD

Learn about features, find support resources, and get help for your Sonos Port.

Port

In the Sonos app, you can see detailed WiFi networking information for each product. Note that these details will only appear for Sonos products that are in a wireless setup.

Understanding the Network Details section in the Sonos app

This article will guide you through setting up your Sonos Amp.

Set up your Sonos Amp

Learn about features, find support resources, and get help for your Sonos Sub Mini.

Sub Mini

These routers have a known issue that prevents them from working with Sonos. The solution below will ensure that they will work with Sonos.

Cisco DPC/EPC/DPQ compatibility

radioPup is a personalized radio app featuring 300+ live & local radio stations streaming the best music and news available powered by the 3rd largest owner of radio stations in the US, Townsquare Media. Covering many genres including: Country, Classic Rock, Hip-Hop / R&B;, Pop, Lite Sounds, Sports, News/Talk, Classic Hits, Rock and more. Browse through all of the available stations by location, genre or recently added stations.

All the music is free, all the time. There is no account required for this Music Service.

radioPup

This article provides guidelines and limitations of surround speakers in a Sonos home theater setup.

Surround sound guidelines and limitations

This article contains release notes for Sonos app updates.

Release notes - Sonos app updates

Learn about features, find support resources, and get help for your Sonos Era 300.

Era 300

Learn about features, find support resources, and get help for your Sonos Beam (Gen 2).

Beam (Gen 2)

This article provides common fixes for audio interruptions while playing from a music service on Sonos. If you are listening to a different source, see our other audio troubleshooting articles for more help.

Music service audio stops or skips

Learn about features, find support resources, and get help for your Sonos Era 100.

Era 100

Learn about features, find support resources, and get help for Sonos Sub 4.

Sub 4

Learn about features, find support resources, and get help for your Sonos Arc Ultra.

Arc Ultra

This article will help resolve issues with an infrared (IR) TV remote that is not being detected by a Sonos home theater product either during initial setup or after a remote has already been set up with Sonos. IR remotes are used to control home theater products connected via optical, such as the Ray, Playbar, or a product using the optical audio adapter.

TV remote not detected by Sonos

The only fitness app that provides you with non-stop, high energy music of all genres designed to motivate your workout. It takes a lot of time and energy to search for and download music for your workout. What you typically listen to throughout the day may not be what keeps you moving at the gym. With FIT Radio, manually putting together upbeat playlists for the gym is now a thing of the past. Thousands of mixes are all in one easy place for listeners to simply choose their favorite genre, push play and go! The music never stops, not even for ads and we upload new mixes daily, providing users with hot tracks the moment they hit the dance floor.

FIT Radio Workout Music

Learn about features, find support resources, and get help for your Sonos Play:1.

Play:1

With Radio Javan, enjoy the best in Persian music with access to all the newest songs. Search for your favorite artists and music hits. All the best music from the number one source of Persian music.

Radio Javan

Learn about features, find support resources, and get help for your Sonos Roam SL.

Roam SL

Learn about features, find support resources, and get help for your Sonos Beam (Gen 1).

Beam (Gen 1)

Les Indés Radios offrent l'accès à 130 radios régionales, musicales, ainsi que + de 250 webradios thématiques dans une qualité de streaming en haute définition. Accédez aux titres du moment, aux dernières tendances musicales, à de l'information locales, à des contenus et des programmes de proximité ! Nées dans les régions où elles émettent, les radios de proximité conçoivent des programmes sur-mesure. Connectées à leurs réseaux, elles produisent de l'info de terrain avec un savoir-faire et une réactivité inégalables. 

Expertes et prescreptrices, les radios thématiques musicales sont les référents musicaux des amateurs de sons latinos ou urbains, de rock ou d'électro. Fédérant une communauté exigeante, Les Indés Radios programment les pépites de leur univers musical.

Les Indés Radios

The Ultimate Music Solution for Your Business or Residence. Perfect for Hotels, Restaurants, Retail Stores, Doctors' Offices, Elderly Homes, Boutiques, Gyms and Spas. Elevate the atmosphere with over 100 curated radio channels tailored to your setting!

DMD2 Music

Follow the on-screen instructions to add ${0} to Sonos.

Under the Select a Music Source section, click on 

${0} can be added to Sonos in the following regions:

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