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The Sonos app can show Error 1001 or Error 1002 when your Sonos system is having trouble connecting to the music library on your computer or NAS drive. These errors usually occur when the computer or NAS drive is either offline or having trouble maintaining a reliable connection to the network.  

Error 1001 and 1002 when using the music library

This article includes common errors you may encounter when setting up your Sonos home theater product and some links to helpful troubleshooting guides to resolve them. If the error you’re seeing is not listed below, see our “Fix an Issue” page for more help.  

Error when connecting Sonos home theater product to TV

This error appears when Sonos is trying to play music from a computer or NAS, but the computer does not have its file and folder sharing permissions set correctly. Below are some common steps you can take to resolve this error.  

Access denied error when using music library

The Sonos app can show Error 900 when your Sonos system is having trouble adding a new music library share to your system. 

Error 900 when adding a music library

If you see Error 4 while updating, it means that your Sonos product was not able to apply the update to its internal memory.Since this error can show up because of a problem with the Sonos hardware, please contact Sonos Support for assistance.

Error 4 when updating Sonos

The Sonos app can show a “Computer refused the connection” error when your Sonos system is trying to access your music library.

Refused connection error when using the music library

Some errors can occur before or during the Trueplay tuning process. This article provides some additional details about these errors and some tips to help resolve them. If Trueplay tuning was successful but you are not satisfied with the resulting sound of your speakers, see our article on troubleshooting an undesired or no change after Trueplay tuning.  

Error during Trueplay tuning

This error occurs when a portable Sonos product tries to update its software while on battery power and the battery is at or below 20% charge.

Error 888 when updating Sonos

Error 803 occurs when a Sonos product with older software tries to perform an update after it’s been added to a Sonos system with newer software.If you see Error 803 when trying to update, please contact Sonos Support for assistance.

Error 803 when updating Sonos

This error can occur when Sonos is unable to find the computer or device hosting your music library.

Computer could not be found error when using a music library

Error 1010 occurs when Sonos tries to go through the update process but the communication between the network and your Sonos products is failing. Below are some common steps you can take to resolve this error.

Error 1010 when updating Sonos

Error 9 occurs when there is an issue with downgrading your Sonos system firmware.

Error 9 when updating Sonos

This article covers what to do when you see one of the following errors in the Sonos app:

HDMI error in the Sonos app

This article provides steps you can take if you see an error related to HDMI ARC while setting up your Sonos home theater product.

HDMI ARC error while setting up a Sonos home theater product

Error 11 most commonly occurs when a Sonos product cant start an automatic update because its software is significantly out of date. In cases like these, the Sonos product will need some extra help from our support team in order to update.

Error 11 when updating Sonos

The Sonos app can show a “not responding” error when your Sonos system is having trouble connecting to your music library. The error will include the network name of the computer or device that Sonos is trying to connect with.

Not responding error when using the music library

This article provides steps to resolve update errors that can occur when updating the Sonos app for macOS.

Error when updating Sonos app for macOS

Error 36 occurs when one or more of your Sonos products fail to complete the update process. The error screen will indicate which of your Sonos products is experiencing the error. Below is a common step you can take to resolve this error.

Error 36 when updating Sonos

If you are running iOS 10 or higher, and are participating in the Sonos Beta program, you may encounter the error message “Untrusted Enterprise Developer” when you attempt to download the Beta version of the Sonos app.

Untrusted enterprise developer error

Error 10 occurs when there is an issue upgrading your Sonos system firmware.

Error 10 when updating Sonos

Error 1014 occurs when one or more Sonos products are having trouble installing the update. Below are some common steps you can take to resolve this error.

Error 1014 when updating Sonos

This article will help solve a “Something went wrong” error message when trying to add songs to the queue in the Sonos app.

Unable to add tracks to the queue

This error message is shown in the Sonos app if your Sonos system detects a product that is only compatible with the Sonos S1 Controller app.

Product shown as incompatible in the Sonos app

This article provides steps to resolve the not configured status on rooms with stereo pairs, Subs, or home theater surround setups.

Home theater or stereo pair appears as not configured

This article will guide you through a few steps that will often fix a Product not found error message during setup.

Product not found during setup

Learn about different update error messages in the Sonos app and how to fix them.

Update Issues

Learn about features, find support resources, and get help for your Sonos Era 300.

Era 300

Find support articles and get help for Sonos products that are having audio and playback issues.

Audio and Playback Issues

Learn about features, find support resources, and get help for your SYMFONISK speaker.

SYMFONISK

The only fitness app that provides you with non-stop, high energy music of all genres designed to motivate your workout. It takes a lot of time and energy to search for and download music for your workout. What you typically listen to throughout the day may not be what keeps you moving at the gym. With FIT Radio, manually putting together upbeat playlists for the gym is now a thing of the past. Thousands of mixes are all in one easy place for listeners to simply choose their favorite genre, push play and go! The music never stops, not even for ads and we upload new mixes daily, providing users with hot tracks the moment they hit the dance floor.

FIT Radio Workout Music

Learn about features, find support resources, and get help for your Sonos Era 100.

Era 100

Learn about features, find support resources, and get help for your Sonos ZP100.

ZP100

Learn about features, find support resources, and get help for your Sonos Play:5 (Gen 2).

Play:5 (Gen 2)

Learn about features, find support resources, and get help for your Sonos Sub Mini.

Sub Mini

Learn about features, find support resources, and get help for your Sonos Amp.

Learn about features, find support resources, and get help for your Sonos Play:3.

Play:3

Listen to free audiobooks from your public library. Made possible by your local public library and built with <3 by OverDrive.

Libby by OverDrive

Learn about features, find support resources, and get help for Sonos Sub (Gen 3).

Sub (Gen 3)

RadioSparx music plays in over 18,000 restaurants, hotels, spas, gyms, clubs, and chain stores around the world.

RadioSparx

Learn about features, find support resources, and get help for your Sonos Ray.

Harmony is a “Plug and Play” online music solution that enables business owners to play professionally curated music Programs or mix Elements to create a custom soundtrack quickly and easily. All the music included in Harmony is carefully screened by our team of music experts and fully licensed to use in your business.

Harmony

Find support articles and get help for Sonos products that are having network connection issues.

Connection Issues

Learn about features, find support resources, and get help for your Sonos Move 2.

Move 2

Learn about features, find support resources, and get help for your Sonos Roam.

Roam

radioPup is a personalized radio app featuring 300+ live & local radio stations streaming the best music and news available powered by the 3rd largest owner of radio stations in the US, Townsquare Media. Covering many genres including: Country, Classic Rock, Hip-Hop / R&B;, Pop, Lite Sounds, Sports, News/Talk, Classic Hits, Rock and more. Browse through all of the available stations by location, genre or recently added stations.

All the music is free, all the time. There is no account required for this Music Service.

radioPup

Learn about features, find support resources, and get help for Sonos One.

Expect a continuous stream of the best and most varied music New York City has to offer.

The Lot Radio

Learn about features, find support resources, and get help for your Sonos Port.

Port

Follow the on-screen instructions to add ${0} to Sonos.

Under the Select a Music Source section, click on 

${0} can be added to Sonos in the following regions:

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