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Learn about features, find support resources, and get help for your Sonos Era 100.

Era 100 Help and Support

Learn about features, find support resources, and get help for your Sonos Era 300.

Era 300 Help and Support

Error 59 occurs when a Sonos product experiences an error writing to a file during the update process.

Error 59 when updating Sonos

This article will show you how to pair, disconnect, and reconnect your devices to Era 100 via Bluetooth.

Pair Sonos Era 100 with Bluetooth

This article will guide you through setting up a Line-In connection on your Era 300. Line-In allows you to connect a device that has an audio output (such as a CD player or turntable) to play out of your Sonos products.

Play Line-In on your Era 300

This error can occur when Sonos is unable to find the computer or device hosting your music library.

Computer could not be found error when using a music library

This article will guide you through setting up a Line-In connection on your Era 100. Line-In allows you to connect a device that has an audio output (such as a CD player or turntable) to play out of your Sonos products.

Play Line-In on your Era 100

This article includes common errors you may encounter when setting up your Sonos home theater product and some links to helpful troubleshooting guides to resolve them. If the error you’re seeing is not listed below, see our “Fix an Issue” page for more help.  

Error when connecting Sonos home theater product to TV

This error appears when Sonos is trying to play music from a computer or NAS, but the computer does not have its file and folder sharing permissions set correctly. Below are some common steps you can take to resolve this error.  

Access denied error when using music library

This article provides steps to resolve update errors that can occur when updating the Sonos app for macOS.

Error when updating Sonos app for macOS

Error 501 is often related to a Sonos Bridge having trouble completing an update.

Error 501 when updating Sonos

Error 1011 occurs when the update process is canceled using the Sonos app.

Error 1011 when updating Sonos

Error 803 occurs when a Sonos product with older software tries to perform an update after it’s been added to a Sonos system with newer software.If you see Error 803 when trying to update, please contact Sonos Support for assistance.

Error 803 when updating Sonos

This article provides steps you can take if you see an error related to HDMI ARC while setting up your Sonos home theater product.

HDMI ARC error while setting up a Sonos home theater product

If you are running iOS 10 or higher, and are participating in the Sonos Beta program, you may encounter the error message “Untrusted Enterprise Developer” when you attempt to download the Beta version of the Sonos app.

Untrusted enterprise developer error

Error 1014 occurs when one or more Sonos products are having trouble installing the update. Below are some common steps you can take to resolve this error.

Error 1014 when updating Sonos

Error 30 occurs when one of your Sonos products tries to download the update file but is unsuccessful. If you see Error 30, the Sonos app will also show you the name of the Sonos product that is having trouble downloading the update.

Error 30 when updating Sonos

The Sonos app can show Error 900 when your Sonos system is having trouble adding a new music library share to your system. 

Error 900 when adding a music library

Error 1005 occurs when your Sonos products were unable to reconnect to your network after being updated. Below are some common steps you can take to resolve this error.

Error 1005 when updating Sonos

This article will show you how to pair, disconnect, and reconnect your devices to Era 300 via Bluetooth.

Pair Sonos Era 300 with Bluetooth

This article will help you get started with setting up your Sonos Era 100.

Set up your Sonos Era 100

This article will help you get started with setting up your Sonos Era 300.

Set up your Sonos Era 300

This article covers what to do when you see one of the following errors in the Sonos app:

HDMI error in the Sonos app

This article will help resolve Other devices found on network error when using the product removal tool. This error occurs when Sonos detects multiple devices connected, via Ethernet, to a Sonos product you are removing from the system. These devices are relying on this Sonos product for their network connection and removing it from the system will disconnect those other devices from your network.

Other devices found on network error when removing products

Error 1009 occurs when your Sonos products were unable to reconnect to your network after being updated. Below are some common steps you can take to resolve this error.

Error 1009 when updating Sonos

Error 1001 occurs when a connection cannot be made to one of your Sonos products when starting an update. Below are some common steps you can take to resolve this error.

Error 1001 when updating Sonos

Error 36 occurs when one or more of your Sonos products fail to complete the update process. The error screen will indicate which of your Sonos products is experiencing the error. Below is a common step you can take to resolve this error.

Error 36 when updating Sonos

Error 10 occurs when there is an issue upgrading your Sonos system firmware.

Error 10 when updating Sonos

Error 9 occurs when there is an issue with downgrading your Sonos system firmware.

Error 9 when updating Sonos

Error 11 most commonly occurs when a Sonos product cant start an automatic update because its software is significantly out of date. In cases like these, the Sonos product will need some extra help from our support team in order to update.

Error 11 when updating Sonos

Some errors can occur before or during the Trueplay tuning process. This article provides some additional details about these errors and some tips to help resolve them. If Trueplay tuning was successful but you are not satisfied with the resulting sound of your speakers, see our article on troubleshooting an undesired or no change after Trueplay tuning.  

Error during Trueplay tuning

Error 1013 occurs when multiple Sonos apps try to initiate the update process at the same time, a firewall is blocking Sonos from updating, or the device with the Sonos app has a weak connection to your network. Below are some common steps you can take to resolve this error.

Error 1013 when updating Sonos

The Sonos app can show a “Computer refused the connection” error when your Sonos system is trying to access your music library.

Refused connection error when using the music library

The Sonos app can show Error 1001 or Error 1002 when your Sonos system is having trouble connecting to the music library on your computer or NAS drive. These errors usually occur when the computer or NAS drive is either offline or having trouble maintaining a reliable connection to the network.  

Error 1001 and 1002 when using the music library

The Sonos app can show a “not responding” error when your Sonos system is having trouble connecting to your music library. The error will include the network name of the computer or device that Sonos is trying to connect with.

Not responding error when using the music library

If you see Error 4 while updating, it means that your Sonos product was not able to apply the update to its internal memory.Since this error can show up because of a problem with the Sonos hardware, please contact Sonos Support for assistance.

Error 4 when updating Sonos

Error 1101 can appear for a number of reasons and means that your Sonos products can’t reach the Sonos servers to check for updates. Following these steps will resolve the majority of cases where Error 1101 occurs.

Error 1101 when updating Sonos

This error occurs when a portable Sonos product tries to update its software while on battery power and the battery is at or below 20% charge.

Error 888 when updating Sonos

Error 800 can appear for a number of reasons and means that your Sonos products can’t reach the Sonos servers to check for updates. Following these steps will resolve the majority of cases where Error 800 occurs.

Error 800 when updating Sonos

Error 1002 occurs when one or more of your Sonos products fail to complete the update process. This error is most commonly seen if you are using a Sonos Bridge. Below are some common steps you can take to resolve this error.

Error 1002 when updating Sonos

Error 1010 occurs when Sonos tries to go through the update process but the communication between the network and your Sonos products is failing. Below are some common steps you can take to resolve this error.

Error 1010 when updating Sonos

Error 1100 occurs when the Sonos app for macOS is unable to complete the update. Follow the steps below to resolve this error.

Error 1100 when updating the Sonos app for macOS

Trueplay measures how sound reflects off walls, furnishings and other surfaces in a room, then fine tunes your Sonos product to make sure it sounds great no matter where you've placed it.

Tune your Era 100 or Era 300 with Trueplay

This article will show you how to configure MyCloud to allow Sonos to use your WD MyCloud NAS drive as a Sonos music library. WD MyCloud NAS drives using MyCloud OS 5 have SMBv1 and NTLMv1 disabled by default. These protocols are required to use a NAS as a Sonos music library.  

Music library error when using WD MyCloud NAS with Sonos S1

Part of the product removal process involves a network test. The test ensures that your Sonos system will be able to connect to your network after your selected Sonos products are removed. If the test fails, it means some of your Sonos products may experience connection problems after the removal process is finished.

Error during network test while removing products

Learn about different update error messages in the Sonos app and how to fix them.

Update Issues

This article provides steps to resolve issues with Alexa not following commands, not responding at all, or responding with an error like “Hm, I’m having trouble understanding right now.

Alexa commands not working on Sonos

If you have a Sonos product that stays wired to your router with an Ethernet cable, this article will show you how to properly replace it with a new product without erasing your settings.

Replace a wired Sonos product

If you have a music library stored on an external USB hard drive and are using macOS 10.15 or higher, you may see a “No selections are available” error when browsing the library. This article provides steps to give Sonos the required permissions to access your library and resolve this error.

No tracks from Mac USB drive in Sonos music library

This error message is shown in the Sonos S2 app if your Sonos system detects a product that is not compatible with S2. This can happen if the product in question was powered off when the system updated to S2, then powered on again after the update was completed.

Product shown as incompatible in the Sonos S2 app

This article provides steps to resolve issues with the Google Assistant not following commands, not responding at all, or responding with an error.

Google Assistant commands not working on Sonos

This article will guide you through a few steps that will often fix a Product not found error message during setup.

Product not found during setup

Sonos Arc, Arc SL, Beam (Gen 2), and Era 300 (as surrounds) all support playback of Dolby Atmos audio when used in a Home Theater setup. This article outlines the main factors that determine if your Atmos-supported product can play Dolby Atmos audio from your TV. These factors include the HDMI connections on your TV, streaming services like Netflix or Amazon Prime Video, and physical source devices like Fire TV, Roku, or Apple TV. 

Listen to Dolby Atmos audio from your TV on Sonos

This article will help solve an “Unable to add tracks to the queue” error message. This is sometimes accompanied by “Error 1001” or “Error 701.” This error means that a Sonos speaker tried to play music but couldn’t finish the request.

Unable to add tracks to the queue

This article provides options for you to recycle your Sonos product responsibly. Before recycling, we recommend resetting your products to factory defaults to erase your registration information and data.

Recycle your Sonos products

This error appears in macOS when you try to add a music library on a hard drive that’s formatted using an unsupported file system. On a Mac, the Sonos app can only share folders on external drives formatted using the Mac OS Extended (or HFS+) file system. If the external drive is formatted in FAT32, NTFS, or ExFAT, Sonos will not be able to add a shared music folder from the drive.

Shared folder not added due to unsupported file system

This article will help resolve the error message “You are receiving an audio signal that is not supported” when playing TV audio. This error message is displayed when the TV is providing an audio signal that your Sonos speaker can’t understand.

Unsupported audio on your home theater speaker

This article shows you how to control your Sonos system using the touch controls on your Sonos products, such as Era 100 and Move.

Using touch controls on Sonos products

Follow the on-screen instructions to add ${0} to Sonos.

Under the Select a Music Source section, click on 

${0} can be added to Sonos in the following regions:

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