Unsupported audio on your home theater speaker

This article will help resolve the error message “You are receiving an audio signal that is not supported” when playing TV audio. This error message is displayed when the TV is providing an audio signal that your Sonos speaker can’t understand.


Adjust the audio format on your TV

To resolve this issue, you’ll need to adjust the audio format within the TV’s Sound or Audio menu. Typically, these settings are located under Digital Audio Format or Audio Output. The format or output must be set to one of our supported home theater audio formats.

Consult your TV’s manual or manufacturer for specific instructions.


Adjust the audio format on your devices

If you’re still receiving an error after making these changes, adjust the audio format on your video source (cable box, streaming player, etc.) to one of the supported formats above. Refer to the device’s manual or manufacturer for specific steps.


Blu-ray players

Blu-ray discs commonly use the DTS audio format which is not supported by Sonos S1 systems. Some Blu-ray players and game consoles can transcode DTS into a format that Sonos S1 supports, such as Dolby Digital 5.1. Consult your Blu-ray player’s manual or manufacturer for specific instructions and settings.

We recommend updating to Sonos S2 if you want to play content with DTS audio.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.