Unsupported audio on your home theater speaker

This article will help resolve the error message “You are receiving an audio signal that is not supported” when playing TV audio. This error message is displayed when the TV is providing an audio signal that your Sonos speaker can’t understand.

Adjust the audio format on your TV

To resolve this issue, you’ll need to adjust the audio format within the TV’s Sound or Audio menu. Typically, these settings are located under Digital Audio Format or Audio Output. The format or output must be set to one of our supported home theater audio formats.

Consult your TV’s manual or manufacturer for specific instructions.

Adjust the audio format on your devices

If you’re still receiving an error after making these changes, adjust the audio format on your video source (cable box, streaming player, etc.) to one of the supported formats above. Refer to the device’s manual or manufacturer for specific steps.

Blu-ray players

Blu-ray discs commonly use the DTS audio format which is not available for Sonos home theater products that use the Sonos S1 Controller app. Some Blu-ray players and game consoles can transcode DTS into a format that these products support, such as Dolby Digital 5.1. Consult your Blu-ray player’s manual or manufacturer for specific instructions and settings.

If you currently use the S1 Controller app with your Sonos system, we recommend updating to the latest version of the Sonos app if you want to play content with DTS Digital Surround audio.