How to replace Sonos S1 products in non-sonos.com markets

How do I replace my Sonos S1 product(s) if my country is not supported by a sonos.com shop experience?

The sonos.com Upgrade program is limited to eligible countries that can be found listed in the Upgrade program terms and conditions. We are working with our retail and distributor partners to expand the Upgrade program to more markets than what we can support through our sonos.com shop experience. You can find our list of participating partners and the countries they support below.



China (中国)

To participate in the Upgrade program, contact SKT and follow the below instructions.

  1. Provide the serial number of the products you want to replace and register email. Contact Sonos Customer Service 400 664 9889 directly.
  2. Sonos customer service will confirm the eligibility of your products.
  3. If confirmed, Sonos will send the confirmation mail to you and you need to send this screenshot of the confirmation email to SKT.
  4. You will receive instructions on how to purchase a new product with up to a 30% discount.

SKT
Sonos1226@163.com


更换旧产品的客户可以获得购买新产品7折或8.5折优惠折扣(根据旧产品型号),每个旧产品限制一个优惠券代码。 优惠券代码可用于购买一1个新产品(不包套装销售产品),通过致电Sonos客服申请。

  1. 您需要直接拨打Sonos客服电话:4006649889,并提供您希望以旧换新的产品序列号和注册邮箱。
  2. Sonos客服会审核您的产品是否具有以旧换新资质。
  3. 在确认资质后,Sonos客服会发送确认邮件到您的产品注册邮箱;您需要将该确认邮件完整截图后,将截图发送邮件给经销商 - 北京斯珂特商贸有限公司
  4. 经销商会在48小时工作时间内,核实您的以旧换新资质,并发送优惠卷以及指引客户优惠卷兑换流程。


Singapore

To participate in the Upgrade program in Singapore, you may follow these steps.

  1. Bring your S1 product to TC Acoustic’s Showroom.
    Address: #01-17 The Adelphi, 1 Coleman St, Singapore 179803
    Opening hours: Monday to Saturday, 11am - 7pm


  1. Receive a discount off any new Sonos product or take away a unique discount voucher for your next Sonos product purchase, in exchange for a returned S1 product.
    Voucher of 1-year validity can be used on TC Website or at TC Acoustic’s Showroom and available for a single product purchase only.

For more information, visit https://www.tcacoustic.asia/sonos-tradeup/, or contact their customer service hotline at +65 6334 5566. You may also reach via email at info@tcacoustic.asia



Hong Kong

To participate in the Upgrade program in Hong Kong, you may reach out to TC Acoustic’s customer service center via the following methods during their operating hours - Monday to Friday, 11am-6:30pm.

Hotline: +852 5801 0065
Whatsapp: +65 9640 9184

You may also contact via email at info@tcacoustic.asia



Malaysia

To participate in the Upgrade program in Malaysia, you may reach out to TC Acoustic’s customer service center via the following methods during their operating hours - Monday to Friday, 11am-6:30pm.

Hotline: +60 39212 0351
Whatsapp: +65 9640 9184

You may also contact via email at info@tcacoustic.asia



Indonesia

For customers based in Indonesia, you may reach out to TC Acoustic’s customer service center via the following methods during their operating hours - Monday to Friday, 11am-6:30pm.

Hotline: +65 6334 5566
Whatsapp: +65 9640 9184

You may also reach us via email at info@tcacoustic.asia



Phillipines

To participate in the Upgrade program in the Philippines, you may reach out to TC Acoustic’s customer service center via the following methods during their operating hours - Monday to Friday, 11am-6:30pm.

Hotline: +65 6334 5566
Whatsapp: +65 9640 9184

You may also reach us via email at info@tcacoustic.asia



Thailand

To participate in the Upgrade program in Thailand, you may reach out to TC Acoustic’s customer service center via the following methods during their operating hours - Monday to Friday, 11am-6:30pm.

Hotline: +65 6334 5566
Whatsapp: +65 9640 9184

You may also reach us via email at info@tcacoustic.asia



Vietnam

To participate in the Upgrade program in Vietnam, you may reach out to TC Acoustic’s customer service center via the following methods during their operating hours - Monday to Friday, 11am-6:30pm.

Hotline: +65 6334 5566
Whatsapp: +65 9640 9184

You may also reach us via email at info@tcacoustic.asia



Israel

To participate in the Upgrade program, contact Bug Support and follow the below instructions.

  1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email. Send it to Bug Support.
  2. Sonos customer service will review the screenshot and confirm the eligibility of your products.
  3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.


Bug Support
046889252
support@bug.co.il



South Africa

To participate in the Upgrade program, contact Planetworld Support and follow the below instructions.

  1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email. Send it to Planetworld Support.
  2. Sonos customer service will review the screenshot and confirm the eligibility of your products.
  3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.


Planetworld Support
0860 65 64 63
info@planetworld.co.za
Speak to Melvin Marx



Nigeria

To participate in the Upgrade program, contact GR Media Solutions and follow the below instructions.

  1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email. Send it to GR Media Solutions
  2. The customer service team will review the screenshot and confirm the eligibility of your products.
  3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.


GR Media Solutions
ppunjwani@grmediasolutions.com



UAE

To participate in the Upgrade program, contact GR Media Solutions and follow the below instructions.

  1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email and send it to GR Media Solutions.
  2. The customer service team will review the screenshot and confirm the eligibility of your products.
  3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.


GR Media Solutions
ppunjwani@grmediasolutions.com



Cyprus

To participate in the Upgrade program, contact Elergy and follow the below instructions:

  1. Provide the serial number of the products you want to replace by taking a photo of the product or using a screenshot of the original Sonos email. Send it to Elergy.
  2. Elergy customer service will review the serial number with Sonos and confirm the eligibility of your products.
  3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.


Elergy
1st Floor, 22 Chytron Street, Nicosia CY1075, Cyprus
T: +357 22 252527
info@elergy-eu.com
https://elergy-eu.com/



Czechia & Slovakia

To participate in the Upgrade program, contact AV Integra s.r.o. and follow the below instructions.

  1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email. Send it to AV Integra s.r.o.
  2. Sonos customer service will review the screenshot and confirm the eligibility of your products.
  3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.


AV Integra s.r.o.
421 903 704 700
servis@avintegra.sk



Baltics

To participate in the Upgrade program, contact OÜ HiFi Grupp and follow the below instructions.

  1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email. Send it to OÜ HiFi Grupp.
  2. Sonos customer service will review the screenshot and confirm the eligibility of your products.
  3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.


OÜ HiFi Grupp
3726313135
hifiklubi@hifi.ee



Romania

To participate in the Upgrade program, contact Qube Net SRL and follow the below instructions.

  1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email. Send it to Qube Net SRL.
  2. Sonos customer service will review the screenshot and confirm the eligibility of your products.
  3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.


Qube Net SRL
40727463901
bogdan@AVstore.ro



Slovenia & Croatia

To participate in the Upgrade program, contact Qube Net SRL and follow the below instructions.

  1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email. Send it to Qube Net SRL.
  2. Sonos customer service will review the screenshot and confirm the eligibility of your products.
  3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.


A.S. Komunikacije d.o.o.
385993370503
alen.tenzera@ascomm.hr



México

Aquí te damos las opciones para que puedas obtener un 30% de descuento para comprar un producto nuevo con el programa de renovación.

Los productos Sonos que participan en el programa son Play:5 (1.ª gen.), Connect (fabricado entre 2011 y 2015), Connect:Amp (fabricado entre 2011 y 2015), y CR200.

Opción 1:

Contacta a tu distribuidor autorizado o encuentra uno aquí.

Opción 2:

Contacta a nuestro centro de atención al cliente.
Teléfono: +52 55 5616 7435
Correo electrónico: garantiasvmx@viastara.com



Portugal

To participate in the Upgrade program, contact KPSport and follow the below instructions.

  1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email and send it to KPSport.
  2. The customer service team will review the screenshot and confirm the eligibility of your products.
  3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.


Para participar no programa de renovación, entre em contacto com a KPsport e siga as instruções abaixo.

  1. Tire uma foto à etiqueta original com o número de série do produto SONOS e envie para a KPsport.
  2. A equipa de serviço ao Cliente irá rever a informação e confirmar a elegibilidade dos seus produtos.
  3. Assim que estiver validado, receberá instruções de como comprar os novos produtos com 30% de desconto.


KPSport
+34 935 723021
Info@kpsport.com



Greece

To participate in the Upgrade program, contact D. &. J. Damkalidis and follow the below instructions:

  1. Provide the serial number of the products you want to replace by taking a photo of the product or using a screenshot of the original Sonos email. Send it to D. &. J. Damkalidis.
  2. D. & J. Damkalidis customer service will review the serial number with Sonos and confirm the eligibility of your products.
  3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.


D. &. J. Damkalidis
Zefyrou 44, Paleo Faliro, 175 64, Greece
T: +30 210 94 10 888
desk@damkalidis.gr
https://www.damkalidis.gr/



If your country is not listed, contact our Customer Experience team to discuss options that may be available.

Customer Experience contact info: https://www.sonos.com/support

Terms & conditions apply.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.