Not responding error when using the music library

The Sonos app can show a “not responding” error when your Sonos system is having trouble connecting to your music library. The error will include the network name of the computer or device that Sonos is trying to connect with.

This error means that Sonos is able to see the computer on the network, but the computer isn’t responding to the sharing request. Sonos is connecting to the correct device, but the device isn’t letting Sonos through.

If you see a “not responding” error when using your music library:

It’s likely that a firewall is blocking the computer from sharing its music files with Sonos. Follow the steps in our firewall article to configure your firewall to allow file sharing.

You can find more information in our article on troubleshooting problems with the music library.