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Chat

Live chat is open Monday through Friday
8:00 - 19:00 GMT

Saturday and Sunday
9:00 - 17:00 GMT

The Sonos Bot is available 24/7 to help you, while our Sonos representatives are available during regular business hours.


You can change your region to see live chat options in other languages.

Toll-free number(s) but charges may apply. Check with your provider for more information on dialing toll-free numbers.

You're chatting with the Sonos Assistant, an AI agent, not a human. By continuing, you agree to the Sonos Terms of Use and Privacy Statement, and that your chat may be recorded and processed by Sonos and our AI providers to assist you, improve our products and services, and train the chatbot. You also permit Sonos to collect diagnostic data from your system while your case is open. Do not share payment details, passwords, or sensitive information.

Get in touch with our CEO, Tom Conrad, at ceo@sonos.com