Sonos 27voice requests not working
This article provides steps to fix issues with Sonos 27voice not following commands, not responding, or responding with “Sorry, I don’t understand.”
Before you start
- Sonos 27voice is available for Early Access starting Fall 2026, supporting US-English. Customers based in the United States will be able to opt in to experience this feature while also providing feedback during the early refinement of the Sonos 27voice experience.
- Once Early Access concludes, Sonos 27voice will be available globally, supporting US-English.
- Read our article to learn more about how to set up Sonos 27voice.
Check the microphone
If your voice-enabled Sonos speaker has a physical microphone switch, make sure it’s switched on.
Additionally, check the status light above the microphone button or voice service button. If the light is off, tap the button to re-enable the microphone or the voice service, then try the command again.
Test supported commands
Try a simple voice command, such as “Hey Sonos, what time is it?”
Sonos 27voice requires an active cloud connection to complete requests, so if it does not respond to basic commands, then it may be an indication of poor network connectivity.
Read our article to learn about possible connection issues.
Reboot your Sonos product
Reboot the affected Sonos product by following the steps in this article.
Relocate your Sonos product
Start by moving your voice-enabled product closer to you while issuing a command. If your commands start working, then relocate your voice-enabled Sonos product away from walls, other speakers, and sources of background noise to make sure that Sonos 27voice can hear you.
Remove and re-add Sonos 27voice
- Open the Sonos app for iOS or Android.
- Go to the Settings menu and select General Settings.
- Select Voice Assistants, then select Sonos 27voice.
- Select the room that’s experiencing the issue with Sonos 27voice, then select Remove Sonos 27voice.
- Once removed, select Add to another product, then follow the in-app instructions to re-add Sonos 27voice to your Sonos product.
