BT HomeHub 3 compatibility

These routers have a known issue that prevents them from working with Sonos. The solution below will ensure that they will work with Sonos.


The Sonos app loses connection to your Sonos system.


  • Restart your router.
  • If the issue still exists, use a third party wireless access point for your Sonos app to connect to.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.