Cisco RV Series compatibility

These routers have a known issue that prevents them from working with Sonos. The solution below will ensure that they will work with Sonos.


Issue

Connecting more than one Sonos product to this router with an Ethernet cable results in a broadcast storm, causing a loss of network connectivity for all devices.


Solution

  1. Log into the router's administration panel.
  2. Navigate to L2 Switch > RSTP.
  3. Check 'Protocol Enable' on all ports.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.