Google Assistant commands not working on Sonos

This article provides steps to resolve issues with the Google Assistant not following commands, not responding at all, or responding with an error.

Before you start 

  • Check the microphone status light on your voice-enabled Sonos speaker. If the light is off, tap the microphone icon to re-enable the microphone and try the command again. Move the speaker away from walls, other speakers, and sources of background noise to make sure that the Google Assistant can hear you.

  • You can check what your Google Assistant heard on http://myactivity.google.com by adding a filter for Assistant. If the Google Assistant isn’t hearing your commands correctly, consider moving your device to reduce loud ambient sound that could impact how well your voice-enabled Sonos speaker (or Google Assistant-enabled product) can hear you.

  • A Google account with the Google Assistant can only be used with one Sonos system at a time. If you have a second Sonos system in another location, you’ll need to use a second Google account if you’d like to use the Google Assistant in both places.


If you have voice-enabled Sonos speakers

  1. Open the Sonos app for iOS or Android.
  2. Disable Voice Control in the Sonos app. From the Settings tab, tap Services & Voice and select Google Assistant under Voice. Select the voice-enabled speaker from the list of Sonos Products, and tap Remove the Google Assistant.
  3. Using the Sonos app, complete the Google Assistant setup again. Check to make sure that the Google Assistant app is logged into the correct account when setting up.
  4. Make sure that any music services that you’ve added in the Google Assistant have also been added to Sonos.
  5. Once completed, try giving the Google Assistant another command.

If you do not have voice-enabled Sonos speakers

  1. Open the Google Home app for iOS or Android and tap the Settings icon next to one of your listed Sonos products.
  2. On the Settings screen, tap Unlink Sonos. This will open the Add Devices menu where you can tap Sonos, then Unlink account.
  3. After Sonos has been unlinked, set up the Google Assistant again using the Sonos app.
  4. Make sure that any music services that you’ve added in the Google Assistant have also been added to Sonos.
  5. Once completed, try giving Sonos a command using your Google Assistant device.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.