Home theater or stereo pair appears as not configured

This article provides steps to resolve the not configured status on rooms with a stereo pair, Sub or Sub Mini, or home theater surrounds. This status can appear in the following scenarios:

In a stereo pair when there is a loss of communication to one of the speakers

In a surround home theater setup when there is a loss of communication to the primary home theater product

When a Sub or Sub Mini has lost communication with its bonded speaker

Check the power to your products

Make sure the power cords for all products are plugged in firmly and connected to a working power outlet.

You can check if a product is powered on and responding by pressing the Play/Pause button and seeing if the status light reacts.

Reboot your products

Make sure all products in the bonded set are rebooted. You can find instructions on how to reboot each Sonos product in this article.

If your product shows a flashing green light after powering up, you’ll need to add it back to your system.

Reboot your router

Disconnect the power cable from your router, wait 10 seconds, then reconnect the power cable. Once the router is powered back on, go back to the Sonos app to make sure your products are no longer showing the “not configured” error.

Rebond your products

Rebond a stereo pair

View our article on stereo pairing to learn how to separate and re-pair your speakers.

Rebond surround speakers

Start by removing the surround speakers. Once removed, re-add the surround speakers to your Sonos home theater.

Rebond the Sub

Start by removing the Sub or Sub Mini. Once removed, re-add the Sub to the speaker it was using previously.

Reduce wireless interference

Wireless interference can cause configuration problems in a stereo pair or home theater setup. Visit our article on reducing wireless interference to learn how to change wireless channels and move Sonos away from certain electronic devices in order to avoid interference.