I’m not receiving emails from Sonos

You’ll receive an email from us when you register your Sonos system or reset your Sonos password. This article covers what you can do if you aren’t seeing Sonos emails in your inbox.

Search your inbox

Do a search for “Sonos” to see if anything comes up. Make sure to check your junk and spam folders.

Check the provided email address

Make sure that the email address you provided was correct. You can use the Sonos app to check your registered email address.

Resend the email

If you’re resetting your Sonos password, go through the reset process again to get another email.

Contact us

If you’re still not receiving emails after checking the above steps, we can help you recover your account or password.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.