Factory reset your Sonos product

This article will show you how to reset a Sonos product to its factory settings. If you are trying to reboot your Sonos product, please view our article on rebooting Sonos products to learn how.

This process will delete registration information, content saved to My Sonos, and music services from a Sonos product. This is commonly done before transferring ownership to another person. Your Sonos app may also recommend that you go through this process if it can't find your product during setup. If you wish to erase data from multiple Sonos products, you will need to perform these steps on each of them.

Speakers and Components

Sonos Arc Ultra, Era 100, Era 100 Pro, and Era 300

1. Unplug the power cord.
2. Press and hold the Bluetooth button while reconnecting the power cord.
3. Continue holding the button until the light on the front begins flashing orange and white.
4. The light will flash green when the process is complete and the product is ready to be set up.

Sonos Roam, Roam 2, and Roam SL

1. Press and hold the power button on the back of your Roam product for 5 seconds to power it off. You will hear a chime and the status light on the front will turn off.
2. While holding the Play/Pause button, press and release the power button.
3. Continue holding the Play/Pause button until the light on the front flashes orange and white.
4. The light will flash green when the process is complete.

Sonos Move and Move 2

1. Take your Move product off of the charging base.
2. Press and hold the power button on the back of your Move or Move 2 for at least five seconds to power it off. You will hear a chime and the status light will turn off.
3. Turn your Move product back on by pressing the power button on the back or by placing it on the charging base.
4. While it’s powering on, press and hold one of the following buttons, depending on the model:
   1. Move: Hold the Join button while Move is powering on.
   2. Move 2: Hold the Bluetooth button while Move 2 is powering on.
5. Continue holding the button until the status light begins flashing orange and white.
6. The status light will flash green when the process is complete.

Follow the steps in our setup articles for Move or Move 2 to add your product back to your Sonos system.

All other Sonos products

1. Unplug the power cord.
2. Press and hold the Join button ( or ) while reconnecting the power cord. If your product doesn’t have a Join button, you can instead press and hold the Play / Pause or Mute button while reconnecting power.
3. Continue holding the button until the light flashes orange and white.
4. The light will flash green when the process is complete and the product is ready to be set up.

You can add your Sonos product back to your system by following the steps in our Add a new product to an existing Sonos system article.

Headphones

Sonos Ace

1. Sonos Ace will need a powered USB-C connection during part of the reset process. Get a USB-C cable ready by connecting it to a power source, like a laptop or a wall adapter, but don’t connect it to Sonos Ace yet.
2. Make sure your Sonos Ace is powered on.
3. Press and hold the power button on Sonos Ace, then immediately plug the USB-C cable into the USB-C port on the left ear cup.
4. Continue holding the power button until Sonos Ace’s status light flashes white, about 7 seconds.
5. After the status light flashes white, unplug the USB-C cable from Sonos Ace and release the power button.

Once reset, Sonos Ace will go into pairing mode and show a flashing blue status light.

After resetting Sonos Ace, you can reconnect it to a previously-used device, but you first need to remove it from your device’s list of remembered connections. To do this, open your device’s Bluetooth or Connected Device settings, select Sonos Ace from the list, then choose Forget or Remove.