Error 11 when updating Sonos

Error 11 most commonly occurs when a Sonos product can't start an automatic update because its software is significantly out of date. In cases like these, the Sonos product will need some extra help from our support team in order to update.

If you're seeing Error 11, please contact Sonos Support for assistance with the update process.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.