Sonos app shows “No products found”

If you're seeing this message, it means that the Sonos app is having trouble connecting to your Sonos products. Follow the steps below to get reconnected to your Sonos system.

These steps also apply to the Sonos S1 Controller app when it shows an “Unable to connect to Sonos” message. You can select the “Unable to connect to Sonos” banner and follow the in-app steps to get your system reconnected.

Common fixes

Try these quick fixes first and see if your Sonos app reconnects to your system.

Check the power to your Sonos product

Make sure the power cord is securely plugged in to both the Sonos product and the power outlet. By default, your Sonos product will show a solid white light when it’s powered up and ready for use.

Unplug your router, then plug it back in

Give the router a minute or two to start up again. Make sure your phone, tablet, or computer has reconnected to the correct WiFi network before checking the Sonos app again.

Make sure you’re connected to the right WiFi network

Go to the WiFi settings on your computer, phone, or tablet, and confirm it is connected to the same WiFi network as Sonos. Check that your device isn’t connected to a guest network as this can prevent your device from connecting to Sonos.

Next steps

If the Sonos app still isn’t connecting after going through the common fixes above, try these additional steps.

Reconnect Sonos after changing router settings or replacing a router

Installing a new router or changing your router's settings may prevent your Sonos app from connecting to your Sonos system.

The Sonos app can help you get your system reconnected to your WiFi network or your new router. Our article on connecting Sonos to a new router will help you if you've recently replaced your router or changed your WiFi network's name or password.

Turn off your VPN connection

If you use a VPN connection on your mobile device or computer, turn it off and check if your Sonos app reconnects to your system.

If Sonos is wired to your router, check the Ethernet cable

Make sure that the Ethernet cable is firmly plugged in to both the router and your Sonos product. If possible, try connecting the Ethernet cable to a different port on the Sonos product or the router. You can also try using a different Ethernet cable to see if the current cable is faulty.

If your Sonos app still won’t connect after following the steps above, please contact Sonos Support for further help.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.