Unable to connect to Sonos
If you're seeing this message, it means that the Sonos app is having trouble connecting to your Sonos products. Tap the “Unable to connect to Sonos” message and follow the in-app steps to get your system reconnected. If you’re using the Sonos S2 app, you can also tap the “Unable to find your Sonos system” message in the Settings tab. Alternatively, follow the steps below to get reconnected to your Sonos system.
iOS 14 introduces a new app permission that needs to be enabled for the Sonos app to connect to your system. If you’ve updated to iOS 14, go to your iOS device’s Settings app, then go to Privacy > Local Network. Enable access for Sonos on this list to let the Sonos app connect.
Try these quick fixes first and see if your Sonos app reconnects to your system.
Check the power to your Sonos product
Make sure the power cord is securely plugged in to both the Sonos product and the power outlet. By default, your Sonos product will show a solid white light when it’s powered up and ready for use.
Unplug your router, then plug it back in
Give the router a minute or two to start up again. Make sure your phone, tablet, or computer has reconnected to the correct Wi-Fi network before checking the Sonos app again.
Make sure you’re connected to the right Wi-Fi network
Go to the Wi-Fi settings on your computer, phone, or tablet, and confirm it is connected to the same Wi-Fi network as Sonos. Check that your device isn’t connected to a guest network as this can prevent your device from connecting to Sonos.
If the Sonos app still isn’t connecting after going through the common fixes above, try these additional steps.
Reconnect Sonos after changing router settings or replacing a router
Installing a new router or changing your router's settings may prevent your Sonos app from connecting to your Sonos system.
The Sonos app can help you get your system reconnected to your Wi-Fi network or your new router. Our article on connecting Sonos to a new router will help you if you've recently replaced your router or changed your Wi-Fi network's name or password.
Turn off your VPN connection
If you use a VPN connection on your mobile device or computer, turn it off and check if your Sonos app reconnects to your system.
If Sonos is wired to your router, check the Ethernet cable
Make sure that the Ethernet cable is firmly plugged in to both the router and your Sonos product. If possible, try connecting the Ethernet cable to a different port on the Sonos product or the router. You can also try using a different Ethernet cable to see if the current cable is faulty.
If your Sonos app still won’t connect after following the steps above, please contact Sonos Customer Care for further help.