Portable product doesn’t charge or charges slowly via USB-C cable

Some USB power adapters don’t have enough power to charge portable Sonos products. Using an underpowered adapter can result in a very slow charging speed or even battery drain when your product is plugged in.

To allow your product to charge properly, make sure that it’s connected to a USB power adapter that’s giving it enough power, has a secure cable connection, and is plugged into a reliable wall outlet. We also recommend using the USB-C cable that’s included with your product.

Choosing the right adapter

5V/1A (5W) power adapters don’t have enough power to charge portable Sonos products. These adapters are common and were usually included with older smartphone models. Most iPhones before the iPhone 11 shipped with a 5W power adapter.

For the fastest charge, we recommend charging your portable product with a charger that conforms to the power requirements of Sonos Roam, Sonos Move, and Sonos Move 2.

Before contacting Sonos Support

Prior to reaching out to Sonos Support for troubleshooting portable product charging issues, complete the following steps to address common charging issues.

1. Confirm that the charging adapter and cable meet the power requirements of the product.
2. Confirm that when disconnecting and reconnecting the USB-C cable to the product, the charging LED status light turns on.
3. Allow the product to charge for an hour, then review the battery level before contacting Sonos Support.