Products missing from the Sonos app

This article will help you bring back a Sonos product that has disappeared from your Sonos app. The steps below apply to a Sonos system that's still working, but is missing one or more products in the Rooms list. See our article about Move or Roam appearing as “Offline” in the Sonos app for helpful tips for bringing them back online.

If you can't use your Sonos system at all and your app is showing an "Unable to connect to Sonos" error message, see our article Unable to connect to Sonos.


Quick fixes for a missing Sonos product


Use “Find Missing Products” in the Sonos app

The Sonos app for iOS and Android can help you reconnect a missing product. From the  Settings tab, go to Support >  Find Missing Products and follow the on-screen steps.


Check the power on the missing product

Your Sonos product may have disappeared from your Rooms list if it has lost power. Make sure the product's power cord is plugged in firmly and connected to a working power outlet.

You can check if a Sonos product is powered on and responding by pressing the Play/Pause button and seeing if the status light reacts.


Reboot the missing product

Remove the power cable from the Sonos product, wait five seconds, then plug the cable back in. The white status light will blink while the product is powering up. When the product has finished powering up, check the Sonos app to see if it has reappeared.

If the product is showing a flashing green light after powering up, you'll need to add it back to your system.


Reboot your router

Unplug your router from power for ten seconds and then plug it back in. Your router may take several minutes to come back online. When your network is back, check your Sonos app to see if your product has reappeared.



Preventing Sonos products from disappearing


Move the Sonos product closer to the router

If your Sonos product is far from the router, it may be struggling to stay connected to your wireless network. Try moving the product closer to the router to prevent future drops. If your Sonos system is in a wired setup, move the product closer to the next closest Sonos product instead.


Clear up any wireless interference

Wireless interference can contribute to issues like Sonos products disappearing from the app.

You can visit our article on reducing wireless interference to learn how to change wireless channels and move Sonos away from certain electronic devices in order to avoid interference.


Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.