Products missing from the Sonos app

Sonos products can go missing from the app if they have lost connection to your network or have been powered off unexpectedly. This article goes over what to do if your Sonos products have disappeared from the System view or Settings menu in the Sonos app for iOS or Android.

If you can't use your Sonos system at all and your app is showing a "Not Connected" error message, see our article on the Sonos app showing a “No products found” screen.

Quick fixes for a missing Sonos product

Check the power on the missing product

Your Sonos product may have disappeared from the Sonos app if it has lost power. Make sure the product's power cord is plugged in firmly and connected to a working power outlet.

You can check if a Sonos product is powered on and responding by pressing the Play/Pause button and seeing if the status light reacts.

Reboot the missing product

Follow the steps in our Reboot Sonos products article for each missing product. When the product has finished powering up, check the Sonos app to see if it has reappeared.

If the product is showing a flashing green light after powering up, you'll need to add it back to your system.

Reboot your router

Unplug your router from power for ten seconds and then plug it back in. Your router may take several minutes to come back online. When your network is back, check your Sonos app to see if your product has reappeared.

Prevent Sonos products from losing connection

If your Sonos products frequently disappear from the Sonos app, they may be having trouble maintaining a connection to your network.

Move the Sonos product closer to the router

If your Sonos product is far from the router, it may be struggling to stay connected to your wireless network. Try moving the product closer to the router to prevent future drops. If your Sonos system is in a wired setup, move the product closer to the next-closest Sonos product instead.

Clear up any wireless interference

Wireless interference can make it harder for Sonos products to stay connected to your network.

You can visit our article on reducing wireless interference to learn how to change wireless channels and move Sonos away from certain electronic devices in order to avoid interference.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.