Using Sonos with unsupported operating systems

This article provides information about the in-app message: “The OS on this mobile device is no longer supported.”

If you use Sonos on one of the OS versions listed below, your Sonos app will not receive updates but can still be used to control commonly used features of Sonos.

Sonos app (version 16.1 and earlier)

  • iOS 14 and 15
  • iPadOS 14 and 15
  • Android 7
  • Fire OS 6
  • Windows 7

Sonos S1 Controller app

  • iOS 10 and 11
  • Android 5, 6, and 7*
  • Fire OS 5 and 6

If your OS is older than these versions, you will not be able to control Sonos from that device, and will need to update the OS or use a different device with a supported OS. For a list of fully supported OS versions, see our system requirements article.

Check your device’s OS version

The following links have information on how to check your device’s OS version and how to update to a Sonos compatible version, if your device supports it.

Features that are unavailable in limited functionality

This table lists the features and settings that are not available in the Sonos app or the Sonos S1 Controller app when running one of the unsupported operating systems listed above.

Settings Menu

Feature or Setting


Change Account Email



Set up a new Sonos system

Add Product

Add/Remove Surrounds or Sub


TV Setup

Disable WiFi

System Settings

AirPlay Settings

Audio Compression


Manage Music Library

Media Servers

Network Settings

Parental Controls

System Updates

Transfer System Ownership



Alexa Device Settings

Google Assistant Device Settings

Add/Remove Voice Service

Music & Content

Add/Remove Music Service

*The Sonos Controller S1 app for Android 5 and 6 is no longer available in the Google Play Store. The app will still work with Sonos if it was previously downloaded to your device.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.