Bluetooth audio stops or skips

This article provides common fixes for audio interruptions while playing music to a portable Sonos product via Bluetooth.

If you’re having trouble pairing your portable Sonos product to a Bluetooth device, see our article on problems while connecting Sonos via Bluetooth.

1. Bring your Bluetooth device closer to your portable Sonos product

Connection strength over Bluetooth is affected by the distance between devices. Make sure your Bluetooth device and your portable Sonos product are within 30 feet of each other (this number varies based on environmental factors) to ensure a strong connection.

2. Check the data connection on your mobile device

Ensure that your mobile device has an adequate Wi-Fi or cellular data connection if you’re using a streaming service as your music source. You can test your connection by turning your device’s Bluetooth off to disconnect from your portable Sonos product and then playing your music source. If it plays without issue, your connection is okay.

3. Reduce wireless interference

Relocate your Bluetooth device and your portable Sonos product if they are near any devices or materials that can interfere with Bluetooth signals such as microwaves, cordless phones, metal, and concrete. You can learn more about devices and materials that can interfere with wireless signals in our reducing wireless interference article.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.