BT HomeHub 3 compatibility

These routers have a known issue that prevents them from working with Sonos. The solution below will ensure that they will work with Sonos.


Issue

The Sonos app loses connection to your Sonos system.


Solution


  • Restart your router.
  • If the issue still exists, use a third party wireless access point for your Sonos app to connect to.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.