Error 1001 when updating Sonos

Error 1001 occurs when a connection cannot be made to one of your Sonos products when starting an update. Below are some common steps you can take to resolve this error.

Check for missing rooms

Before attempting the update again, check the System tab (Rooms tab in the Sonos S1 app) to see if you are missing any rooms. Missing rooms indicates there are some connection issues with your Sonos products. See our article on products missing from the Sonos app for some steps to reconnect those rooms and then try the update again.

Move closer to your WiFi router

If possible, move the device with the Sonos app closer to the router and try the update again.

Reboot your Sonos products

Reboot all of your Sonos products. Once you have rebooted all of your Sonos products, make sure they all show up in the Sonos app and try the update again.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.