How to replace Sonos S1 products in non-sonos.com markets

The sonos.com Upgrade program is limited to eligible countries that can be found listed in the Upgrade program terms and conditions. We are working with our retail and distributor partners to expand the Upgrade program to more markets than what we can support through our sonos.com shop experience. You can find our list of participating partners and the countries they support below.

China (中国)

To participate in the Upgrade program, contact Sonos customer service and follow the below instructions:

1. Provide the serial number of the products you want to replace and the registered email address.
2. Sonos customer service will confirm the eligibility of your products.
3. If confirmed, Sonos will send the verification mail to your registered email.
4. Once completed, you will receive instructions on how to purchase a new product with up to a 30% discount.

Sonos Customer Service
Hotline: +86 400 664 9889
WeChat: Sonos

Singapore

To participate in the Upgrade program in Singapore, you may follow these steps.

1. Bring your S1 product to TC Acoustic’s Showroom.
   1. Address: #01-17 The Adelphi, 1 Coleman St, Singapore 179803
   2. Opening hours: Monday to Saturday, 11am - 7pm
2. Receive a discount off any new Sonos product or take away a unique discount voucher for your next Sonos product purchase, in exchange for a returned S1 product.
   1. Voucher of 1-year validity can be used on TC Website or at TC Acoustic’s Showroom and available for a single product purchase only.

For more information, visit https://www.tcacoustic.asia/sonos-tradeup/, or contact their customer service hotline at +65 6334 5566. You may also reach via email at info@tcacoustic.asia

Hong Kong

To participate in the Upgrade program in Hong Kong, you may reach out to TC Acoustic’s customer service center via the following methods during their operating hours - Monday to Friday, 11am-6:30pm.

Hotline: +852 5801 0065
Whatsapp: +65 9640 9184
Email: info@tcacoustic.asia

Malaysia

To participate in the Upgrade program in Malaysia, you may reach out to TC Acoustic’s customer service center via the following methods during their operating hours - Monday to Friday, 11am-6:30pm.

Hotline: +60 39212 0351
Whatsapp: +65 9640 9184
Email: info@tcacoustic.asia

Indonesia

For customers based in Indonesia, you may reach out to TC Acoustic’s customer service center via the following methods during their operating hours - Monday to Friday, 11am-6:30pm.

Hotline: +65 6334 5566
Whatsapp: +65 9640 9184
Email: info@tcacoustic.asia

Philipines

To participate in the Upgrade program in the Philippines, you may reach out to TC Acoustic’s customer service center via the following methods during their operating hours - Monday to Friday, 11am-6:30pm.

Hotline: +65 6334 5566
Whatsapp: +65 9640 9184
Email: info@tcacoustic.asia

Thailand

To participate in the Upgrade program in Thailand, you may reach out to TC Acoustic’s customer service center via the following methods during their operating hours - Monday to Friday, 11am-6:30pm.

Hotline: +65 6334 5566
Whatsapp: +65 9640 9184
Email: info@tcacoustic.asia

Vietnam

To participate in the Upgrade program in Vietnam, you may reach out to TC Acoustic’s customer service center via the following methods during their operating hours - Monday to Friday, 11am-6:30pm.

Hotline: +65 6334 5566
Whatsapp: +65 9640 9184

You may also reach us via email at info@tcacoustic.asia

Israel

To participate in the Upgrade program, contact Bug Support and follow the below instructions.

1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email. Send it to Bug Support.
2. Sonos customer service will review the screenshot and confirm the eligibility of your products.
3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.

Bug Support
046889252
support@bug.co.il

South Africa

To participate in the Upgrade program, contact Planetworld Support and follow the below instructions.

1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email. Send it to Planetworld Support.
2. Sonos customer service will review the screenshot and confirm the eligibility of your products.
3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.

Planetworld Support
0860 65 64 63
info@planetworld.co.za
Speak to Melvin Marx

Nigeria

To participate in the Upgrade program, contact GR Media Solutions and follow the below instructions.

1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email. Send it to GR Media Solutions
2. The customer service team will review the screenshot and confirm the eligibility of your products.
3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.

GR Media Solutions
ppunjwani@grmediasolutions.com

UAE

To participate in the Upgrade program, contact GR Media Solutions and follow the below instructions.

1. Provide the serial number of the products you want to replace using a screenshot of the original Sonos email and send it to GR Media Solutions.
2. The customer service team will review the screenshot and confirm the eligibility of your products.
3. If confirmed, you will receive instructions on how to purchase a new product with up to a 30% discount.

GR Media Solutions
ppunjwani@grmediasolutions.com

México

To participate in the Upgrade program in Mexico, you may reach out to Viastara’s customer service center via the following methods:

Phone: +52 55 5616 7435
Email: garantiasvmx@viastara.com

Additional regions

If your country is not listed, contact our Customer Experience team to discuss options that may be available.

Customer Experience contact info: https://www.sonos.com/support

Terms & conditions apply.