Submit Diagnostics

Submitting a diagnostic through the Sonos app provides us with a snapshot of your system so we can help identify what is causing your issue.

Please note that following the steps below will not create a support case with our team. You will need to provide your confirmation number to our support team when you contact us.

Sonos app for iOS or Android

  • From the  Settings tab, tap Support (Help & Tips if using the Sonos S1 Controller) > Submit Diagnostics.

Sonos app for Mac or PC

  • Select Help > Submit Diagnostics.

Audio playback may be interrupted while submitting diagnostics.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.