Orders and Returns

Check your Sonos order status

Our order tracking tool will let you view the status of your order. You can find additional information about your order by signing into your account on Sonos.com and visiting your Orders page. Contact Sales if you need further assistance.

A Sonos Five
A group of Sonos speakers

Return your Sonos product

You can return a Sonos product using our self-service Product Returns page. In order to be eligible for a return, your Sonos product must be covered by our return policy. Once you’ve submitted an order that’s eligible for a return, you’ll receive an email with additional instructions on how to send your Sonos product back to us.

The Sonos Warranty

All newly purchased Sonos products come with a limited time warranty. The length and coverage of the warranty is dependent upon where you live. Contact Sonos Support if you have questions about the warranty or if you’re experiencing any issues with your Sonos products.

An exploded view of Sonos Roam showing its internal components

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.