Error 1013 when updating Sonos

Error 1013 occurs when multiple Sonos apps try to initiate the update process at the same time, a firewall is blocking Sonos from updating, or the device with the Sonos app has a weak connection to your network. Below are some common steps you can take to resolve this error.

Make sure the update is started from a single device

When starting the update, make sure there are no other devices with the Sonos app trying to update at the same time.

Configure your firewall to work with Sonos

Make sure your computer’s firewall is configured to work with Sonos. See our article on configuring firewalls for more information.

Move closer to your router

Move closer to the router with the device you are using to control Sonos and then try the update again.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.