No sound from Port or Connect

Sonos Port and Connect are designed to stream Sonos audio to your existing stereo equipment. This means that these products need to be wired to a third-party device, like a stereo receiver, to output audio. If you aren't getting sound from your Port or Connect, this article will provide some common solutions.

Check the volume

Depending on your Line-Out Level setting, you may need to adjust the volume in both the Sonos app and on your receiver.

To check your Line-Out Level setting:

  1. Open the Sonos app for iOS or Android.
  2. Go to the Settings menu.
    1. If you’re using the Sonos S1 Controller app, go to the Settings tab and select System.
  3. Select the room with your Port or Connect, then select Line-Out Levels.

If you have your Line-Out Level set to Fixed, you will need to adjust the volume on the receiver or device that you have connected to Port or Connect. If the Line-Out Level is set to Variable or Pass-Through, try adjusting the volume on both the receiver and in the Sonos app. You may need to adjust the volume higher than you expect in some configurations.

Check the input on your receiver

Check that your receiver is set to the input that Sonos is connected to. Make sure that the Sonos app shows that something is playing as well.

Check the physical connections

The two pairs of analog plugs on the back of Sonos look similar, so if you're playing Sonos through your existing system, make sure the connections go from the OUT plugs on Sonos to an input on your receiver.

If you're playing another device through your Sonos system, such as a turntable or CD player, make sure that device is connected to the plugs labelled IN on the back of Sonos. Then, select Line-In as the source in the Sonos app. For more information, check our article on using line-in with Sonos.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.