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Download the Sonos app for your platform of choice.

Downloads

The Sonos app for macOS and Windows does not support all the features available in the Sonos app for iOS and Android. The table below compares the features available in the Sonos app for macOS and Windows with those available in the Sonos app for iOS and Android.

Supported features in the Sonos desktop app

If you are unable to see album art in the Sonos app but it is visible in iTunes or other applications, the artwork is likely not embedded in the audio files. This article will show you how to embed album artwork in audio files using iTunes for macOS or Windows.

Missing music library album art in the Sonos app

Sonos allows you to stream your music library from any computer, or network attached storage drive, to your Sonos system. This article will show you how to add your music library using the Sonos app for macOS or Windows.

Add your music library to Sonos

This article will show you how to configure your Windows 10 network and security settings (including the firewall) for use with Sonos. These settings are automatically configured while installing the Sonos app for Windows. Only follow these steps if you are experiencing an issue with Sonos. Note that you will need administrator access to follow these steps.

Configure Windows 10 Network and Security Settings

This error can occur when Sonos is unable to find the computer or device hosting your music library.

Computer could not be found error when using a music library

This article will show you how to connect your mobile device to another Sonos system in a different location. When you connect to another Sonos system in the app, it will automatically connect as you move from one place to another so you can enjoy Sonos in your home and a friend or family members home.

Connect to multiple Sonos systems

This article will show you how to check which audio format your Sonos home theater product is receiving from your TV. For a list of supported formats, see our article on supported home theater audio formats.

Check your Sonos home theater audio format

Some Sonos products can remain connected to your WiFi network even when in Bluetooth mode. This means they can share their Bluetooth audio with other Sonos products when you group them together.

Share Bluetooth audio with your Sonos system

This article will show you what type of information you can check for in the About My System section of the Sonos app. This includes information like your Sonos software and OS version, Sonos ID, model names of your Sonos products, and more.

Check system information in About My System

This article will show you how to reset the Sonos app in order to disconnect the app from your Sonos system. This will allow you to set up a new Sonos system or connect to an existing system on the same network.

Reset the Sonos app

The Sonos app can show Error 900 when your Sonos system is having trouble adding a new music library share to your system. 

Error 900 when adding a music library

This article will show you how to remove your Sonos music library from your system. You will need to do this if you’ve purchased a new computer, network attached storage (NAS) drive, or moved your music to a different folder on the same computer. Once removed, you’ll be able to re-add your music library.  

Remove your music library

This article will show you how to listen to podcasts on Sonos. You can stream podcasts to Sonos using direct control, AirPlay, the Sonos app, or play downloaded podcasts using a Sonos music library.

Listen to podcasts on Sonos

This article provides the operating system and device requirements for the Sonos S1 controller and Sonos S2 app.

Sonos app requirements

This article provides steps to configure the McAfee Total Protection firewall to work with Sonos.

Configure McAfee Total Protection to work with Sonos

Sonos imports your playlists from playlist files in your shared music folder. If some or all of your Imported Playlists are missing, it means Sonos wasn’t able to find or read your playlist files. The suggestions below will help you find and add your missing playlists.

Imported playlists missing from the Sonos music library

Norton 360 may block your computer from connecting to your Sonos system. Follow the steps below to make sure Norton 360 is configured to allow the Sonos app to connect to your system.

Configure Norton 360 to work with Sonos

Whenever you make changes to your music library like downloading or removing music, creating new playlists, or adjusting album artwork or metadata, you will need to update the music library index on Sonos before these changes will appear in your Sonos app. See our article on adding your music library if you have not yet added your library to Sonos. 

Update your Sonos music library

This error appears in macOS when you try to add a music library on a hard drive that’s formatted using an unsupported file system. On a Mac, the Sonos app can only share folders on external drives formatted using the Mac OS Extended (or HFS+) file system. If the external drive is formatted in FAT32, NTFS, or ExFAT, Sonos will not be able to add a shared music folder from the drive.

Shared folder not added due to unsupported file system

A network-attached storage (NAS) drive is a standalone hard drive that is connected to your network.

Use a NAS drive with Sonos

Error 1101 can appear for a number of reasons and means that your Sonos products can’t reach the Sonos servers to check for updates. Following these steps will resolve the majority of cases where Error 1101 occurs.

Error 1101 when updating Sonos

Follow the steps in this article to resolve common issues with adding music services to Sonos.  

Unable to add a music service to Sonos

Error 800 can appear for a number of reasons and means that your Sonos products can’t reach the Sonos servers to check for updates. Following these steps will resolve the majority of cases where Error 800 occurs.

Error 800 when updating Sonos

Windows Media Player Network Sharing allows you to stream music to your Sonos system directly from Windows Media Player on your PC.

Windows Media Player Network Sharing and Sonos

Select your firewall from the list below for instructions on how to configure it to allow access to Sonos. Kaspersky Internet/Total Security, Mac OSX Firewall, McAfee Total Protection, Norton 360, and Windows Network and Security Settings.

Configure your firewall to work with Sonos

Adjusting the bass, treble, balance, or loudness of your Sonos speakers can be done in a few simple steps using the Sonos app.

Adjust the bass, treble, balance, and loudness

This article provides steps to configure both Kasperky’s Internet Security and Total Security firewalls to work with Sonos.

Configure Kaspersky Internet Security to work with Sonos

Follow the on-screen instructions to add ${0} to Sonos.

Under the Select a Music Source section, click on 

${0} can be added to Sonos in the following regions:

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