Connection Issues

Sonos app shows “No products found” or “Unable to connect”

When the Sonos app can’t connect to any of your Sonos products on the network, it will display an error message. The Sonos app will show a “No products found” screen and the S1 Controller app will show an “Unable to connect to Sonos” banner.

Sonos products disconnected from power or your mobile device being connected to the wrong WiFi network are some common causes. Learn more about what else can cause these error messages and how to fix them.

The "Unable to connect to Sonos" error message in the Sonos app
The "Update your network settings" message in the Sonos app

Connect Sonos to a new router or WiFi network

If you’ve replaced your router or changed your WiFi network name or password, the Sonos app will lose its connection with your Sonos products. Get help with updating the network information on your Sonos system in order to get reconnected.

Products missing from the Sonos app

If a Sonos product loses connection to the network, it will disappear from the list of Rooms in the Sonos app. Learn how to reconnect missing Sonos products and find out how to prevent them from disconnecting in the future.

The "Product not found" error messages from both the Sonos S1 and S2 apps

Product not found during setup

As part of the setup process, the Sonos app will try to discover the product you are trying to set up. If the app is unable to find the product, it will continuously show a “Searching for nearby products” message or show a “Product not found” error. Learn what to do if the Sonos app is unable to find the products you are setting up.

Unable to pair a Bluetooth device with Sonos

Sonos Move and Roam are able to connect to devices via Bluetooth. You may experience issues if your Sonos product is not in Bluetooth mode or if your Sonos product is too far away from your Bluetooth device. Learn what to do if you’re unable to connect your Bluetooth device to your Sonos Move or Roam.

An illustration of the Bluetooth signal connection between the Sonos app and the Sonos Roam

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.