System maintenance
Sonos is undergoing system maintenance, during this period we expect delays in returns processing related to shipping labels, replacement products, refunds and cancellations. We sincerely appreciate your patience and we'll remove this message once the maintenance has been completed.
Check your Sonos order status
Our order tracking tool will let you view the status of your order. You can find additional information about your order by signing into your account on Sonos.com and visiting your Orders page. Contact Sales if you need further assistance.
Return your Sonos product
You can return a Sonos product using our self-service Product Returns page. In order to be eligible for a return, your Sonos product must be covered by our return policy. Once you’ve submitted an order that’s eligible for a return, you’ll receive an email with additional instructions on how to send your Sonos product back to us.
The Sonos Warranty
All newly purchased Sonos products come with a limited time warranty. The length and coverage of the warranty is dependent upon where you live. Contact Sonos Support if you have questions about the warranty or if you’re experiencing any issues with your Sonos products.
Still need help?
Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.