This article includes common errors you may encounter when setting up your Sonos home theater product and some links to helpful troubleshooting guides to resolve them.

This error occurs when Sonos did not detect an audio signal from your TV via the HDMI cable. Make sure your Sonos home theater product is connected to your TV’s HDMI ARC port and your TV is powered on and playing a TV show or movie. See our article about 

Sonos home theater products not outputting sound

This error occurs when Sonos did not detect an audio signal from your TV via the optical cable or optical adapter. Make sure your Sonos home theater product is connected to the TV’s digital optical port, and that your TV is powered on and playing a TV show or movie. See our article about 

The errors below mean your Sonos home theater product did not detect your TV remote. Make sure your remote meets our 

Error when connecting Sonos home theater product to TV

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Sonos is a leading American audio technology company that is best known for pioneering wireless multi-room audio systems, which make it easy for listeners to stream music and other content throughout their homes. The company continues to innovate, creating wireless speakers, home theatre systems, headphones, architectural components, and integrated home audio solutions that revolutionise how people listen and connect to sound.

Error when connecting Sonos home theater product to TV

HDMI ARC not detected

No signal from TV detected

TV remote not detected

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