Mac keyboard media buttons can't control Sonos

The Sonos app for macOS lets you use the media buttons on your Mac’s keyboard to start, stop, and skip tracks on Sonos. If the media buttons aren’t controlling Sonos when the app is open, the app likely needs to be granted extra permissions before the media buttons will work. Follow the steps below to grant the Sonos app the permissions it needs.

  1. Open your Mac's System Settings and go to Privacy & Security.
  2. Select Accessibility, and make sure Sonos is allowed. If Sonos is not listed, click the + to add it.
  3. Open the Sonos app and select Sonos > Quit Sonos in the upper left corner of the screen, and then re-open the Sonos app.
  4. Use the media buttons to control your Sonos system.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.