Move appears as “Offline” in the Sonos S1 Controller app

This article will help you bring a Sonos Move back online if it appears as “Offline” in the Sonos S1 Controller app. If your Move is missing entirely from the Sonos app, see our Products missing from the Sonos S1 Controller app article for helpful tips to bring it back online.


Reconnecting Move

Move will appear as “Offline” in the Sonos S1 app when it is in Bluetooth mode, turned off or asleep, or out of range of the WiFi network.

Make sure Move is powered on, charged, and in WiFi mode by checking the top LED. A blue LED indicates your Move is in Bluetooth mode. To switch Move to WiFi mode, press the mode button once. For more information, see our article on using Move with Bluetooth. You may need to bring Move closer to your router in order to keep it in range of your WiFi network.


After changing routers or WiFi settings

When reconnecting Sonos after changing your router or WiFi settings, your Move can appear offline if it did not receive the new WiFi password. You can provide the new password by going to the  Settings tab in the Sonos app for iOS or Android and tapping Use Move on the new network.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.