Roam doesn’t charge via USB-C cable
Some USB power adapters don’t have enough power to charge Roam. Using an underpowered adapter can result in a very slow charging speed or even battery drain when Roam is plugged in.
To allow your Roam to charge properly, make sure that it’s connected to a USB power adapter that’s giving it enough power. We also recommend using the USB-C cable that’s included with your Roam.
Choosing the right adapter
5V/1A (5W) power adapters don’t have enough power to charge Roam. These adapters are common and were usually included with older smartphone models. Most iPhones before the iPhone 11 shipped with a 5W power adapter.
For the fastest charge, we recommend charging Roam with a 5V/2A (10W) or greater USB power adapter. 5V/1.5A (7.5W) chargers are also compatible, but will not charge Roam as quickly.
Other charging methods
Roam can also charge using the Sonos wireless charger or a Qi-certified charger. You can find more information on other charging methods in our Charging Sonos Roam article.