Unable to connect to Sonos
The "Unable to connect to Sonos" message means that the Sonos app has trouble connecting to your Sonos products. Sonos products disconnected from power or your mobile device being connected to the wrong Wi-Fi network are some common causes. Learn more about what else can cause this error message and how to fix it.
Product not found during setup
As part of the setup process, the Sonos app will try to discover the product you are trying to set up. If the app is unable to find the product, you will see one of the messages shown here. Learn what to do if the Sonos app is unable to find the products you are setting up.
Unable to pair a Bluetooth device with Sonos
Sonos Move and Roam are able to connect to devices via Bluetooth. You may experience issues if your Sonos product is not in Bluetooth mode or if your Sonos product is too far away from your Bluetooth device. Learn what to do if you’re unable to connect your Bluetooth device to your Sonos Move or Roam.
Still need help?
Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.