Configure Norton 360 to work with Sonos

Norton 360 may block your computer from connecting to your Sonos system. Follow the steps below to make sure Norton 360 is configured to allow the Sonos app to connect to your system.


1. Open Norton 360 by double clicking the Norton system tray icon with green checkmark Norton logo.

  • Windows: Located on the Taskbar in the bottom right corner of the desktop.
  • Mac: Located on the Menu Bar in the top right corner of the desktop.

2. Click Open, next to Device Security.

My Norton dashboard with Device Security Open button highlighted

3. Once Norton’s Device Security window is open, click on Settings.

Norton Security main screen showing protected status with Settings highlighted

4. Click on Firewall.

Norton Settings screen with the Firewall option highlighted

5. Click on the Program Control tab.

  • Type Sonos into the search field.
  • Set the Access to Allow.
  • Click Apply.
Norton Firewall Program Control tab showing Sonos Desktop Controller set to Allow


6. Click Traffic Rules.

  • Check Default Allow UPnP Discovery (Private Networks)
  • Uncheck Block Inbound NetBIOS
  • Uncheck Default Block Inbound NetBIOS Name
  • Uncheck Default Block Windows File Sharing
  • Uncheck Default Block Microsoft Windows 2000 SMB
  • Click Apply.
Norton Firewall Traffic Rules showing Allow UPnP Discovery rule enabled for private networks
Norton Firewall Traffic Rules list with default block NetBIOS and file sharing rules
Norton Firewall Traffic Rules list with SMB block rule checkbox highlighted and shown as unchecked, and UPnP block rule checkbox highlighted and showed as checked.

The Norton 360 Firewall is now configured to work with Sonos.

Trenger du fortsatt hjelp?

Teknikerne våre kan hjelpe over telefonen eller med direktechat. Du kan også stille spørsmål til og søke etter svar hos andre Sonos-eiere i Sonos-fellesskapet vårt.