Unable to add a music service to Sonos

Follow the steps in this article to resolve common issues with adding music services to Sonos.

Make sure the service is available on Sonos in your region

Visit our list of available music services and select the service you'd like to add to see if it is available.

Check what subscription tier is required

A music service may require a premium or paid subscription for you to add it to Sonos. Additionally, some services may not support certain subscription types like family plans. If you’re getting an error, check with the service to see what subscription tier is required for Sonos.

Make sure your login credentials are correct

Most services require you to sign in to an account for that service. Make sure your username or email and password are correct. If you're experiencing issues logging in, try resetting the password for that music service and try adding it again.

Generate a new authorization code

Some services will generate an authorization code within the Sonos app that you will need to provide when logging into your service. Make sure the code you are entering is correct. If the code doesn’t work, try adding the service again to generate a new code.

Use a different device

Try using the Sonos app on a different device to add your music service. Some services, like Apple Music, cannot be added using the Sonos app for macOS or Windows and may require an iOS of Android device. After adding the service, you'll be able to play it from any device connected to your system.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.