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Live chat is open Monday - Friday
10:00 - 18:00 CET
The Sonos Bot is available 24/7 to help you, while our Sonos representatives are available during regular business hours.
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Toll-free number(s) but charges may apply. Check with your provider for more information on dialing toll-free numbers.
By using this chat, you agree to the Sonos Terms of Use and Privacy Statement. This chatbot uses generative AI to provide you with customer service support and resources. Please only share information relevant to your customer service query (e.g., product or order details) and avoid sharing sensitive information such as bank or card details. By continuing, you agree that your chat may be recorded by Sonos and/or our service providers to assist you, improve our products and services, and train the chatbot. You also give Sonos permission to remotely gather diagnostic information from your system while chatting with the Sonos Bot or a Sonos Representative, or while your case remains open. For more information, please review our Privacy Statement.
Get in touch with our CEO, Tom Conrad, at ceo@sonos.com