Charter / Spectrum SAX2V1S, SAX2V1R, SAX1V1S compatibility

These routers have a known issue that prevents them from working with Sonos. The solution below will ensure that they will work with Sonos.


When your Sonos system is in a wireless setup, Sonos products disappear from the Sonos app.


Set up your Sonos system in a wired setup.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.