Sonos product shows a “not connected” status in the app

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  • Sonos S2 required

This article goes over what to do if your Sonos product shows a “not connected” status message in your System tab or your Settings tab. This status can appear if your Sonos product has lost connection to your network or has been powered off unexpectedly.

If you can't use your Sonos system at all and your app is showing an "Unable to connect to Sonos" error message, see our article Unable to connect to Sonos.

Use the app to reconnect your product

The Sonos app can assist you with reconnecting any products that are no longer connected to your network. It will check to see which products are having trouble connecting and walk you through troubleshooting steps like rebooting your router.

  1. In the System tab, press the name of your product that’s showing the “Not connected” status.
  2. When prompted if you’d like to fix it, press Yes.
  3. Follow the steps in the app to reconnect your Sonos product.

Prevent Sonos products from showing a “not connected” status in the future

If your Sonos products frequently show a “not connected” status, they may be having trouble maintaining a connection to your network.

Move the Sonos product closer to the router

If your Sonos product is far from the router, it may be struggling to stay connected to your wireless network. Try moving the product closer to the router to prevent future drops. If your Sonos system is in a wired setup, move the product closer to the next closest Sonos product instead.

Clear up any wireless interference

Wireless interference can contribute to issues like Sonos products disconnecting from the network.

You can visit our article on reducing wireless interference to learn how to change wireless channels and move Sonos away from certain electronic devices in order to avoid interference.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.