Get started with your Playbase
Set up your Playbase
Learn how to set up your Playbase using the Sonos app for iOS or Android.
Fix an issue with Playbase
The Sonos app can’t find Playbase during setup
Learn about what to do if your Playbase isn’t discovered during the setup process in the Sonos app.
TV remote is unable to control Playbase
Read about how to fix a TV remote that isn’t working with your Playbase.
Playbase isn’t playing TV audio
Read about potential fixes for your Playbase if it isn’t outputting audio from your TV.
TV audio cuts in and out or stops abruptly
Read about common causes and solutions for TV audio that is dropping out or skipping.
Still need help?
Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.