Get started with your Play:5

Set up your Play:5

Learn how to set up your Play:5 using the Sonos app for iOS or Android.

Use touch controls

Learn how to pause, skip tracks, and adjust the volume using Play:5’s touch controls.

Listen to Line-In audio

Connect an audio device to your Play:5 using the Line-In port.

Fix an issue with Play:5

The Sonos app can’t find Play:5 during setup

Learn about what to do if your Play:5 isn’t discovered during the setup process in the Sonos app.

Audio cuts in and out or stops abruptly

Audio interruptions can have a number of potential causes. Our topic page will help you narrow down and fix the problem.

Play:5 is missing from the Rooms tab in the Sonos app

Sonos products can drop from the app if they’re experiencing network or connection issues. Learn how to recover your Play:5 and prevent it from dropping in the future.

No audio from a Line-In device

Go through these steps if you can’t hear any audio from a Line-In device that you’ve wired to your Play:5.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.