Sonos app shows "No Playable Products"

Sonos products can go missing from the app if they have lost connection to your network or have been powered off unexpectedly. This message will display in specific situations where a primary product has dropped from the system, and only a product that cannot directly play audio remains connected.

This error can display when:

• A Sub is connected to a non-home theater product and the primary product is offline or powered off
• Only a Boost is connected within a system and any other connected products are offline or powered off
• The main product from a Zone is offline or powered off

Common Fixes

Check the power on the missing product

Your Sonos product may have disappeared from the Sonos app if it has lost power. Make sure the product's power cord is plugged in firmly and connected to a working power outlet.

Reboot the missing product

Follow the steps in our Reboot Sonos products article for any missing products. When the product has finished powering up, check the Sonos app to see if it has reappeared.

Clear up any wireless interference

Wireless interference can make it harder for Sonos products to stay connected to your network.

You can visit our article on reducing wireless interference to learn how to change wireless channels and move Sonos away from certain electronic devices in order to avoid interference.

If your product still won’t reappear after following the steps above, contact Sonos Support for further help.