Cisco DPC/EPC/DPQ compatibility

These routers have a known issue that prevents them from working with Sonos. The solution below will ensure that they will work with Sonos.


Sonos products and the Sonos app will not connect when a product is wired to the router.


Set up your Sonos in a wireless setup, without any Sonos products wired to the router.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.