Connect Sonos to a new router or WiFi network

Your Sonos system needs updated network information after you’ve changed your WiFi network name, password, or replaced your router. This article will help you connect your Sonos system to a new router or to a new WiFi network.

Sonos app for iOS or Android

You can use the Sonos app to connect supported Sonos products to your new or updated WiFi network. The app will walk you through updating each Sonos product’s WiFi information one by one.

  1. Open the Sonos app and wait while it searches for your Sonos system.
  2. When the Sonos app shows “No products found,” select Go to System Settings.
  3. Under Your System, select Update network.
  4. Follow the instructions to connect your Sonos products to your new router or WiFi network.

Unsupported products

Currently, the Sonos app can update WiFi settings on Sonos products that are capable of using Bluetooth Low Energy (BLE). Some Sonos products don’t have BLE capabilities, so the Sonos app will not be able to discover them in order to update their WiFi network information. These products are:

  • Connect (Gen 2)
  • Connect:Amp (Gen 2)
  • One (Gen 1)
  • Play:1
  • Play:3
  • Play:5 (Gen 2)
  • Playbar
  • Playbase
  • Sub (Gen 1)
  • Sub (Gen 2)
  • SYMFONISK Bookshelf (Gen 1)
  • SYMFONISK Table lamp (Gen 1)

If you have any of these products in your Sonos system, first go through the above process of updating WiFi information for any supported products. Once your supported products are updated, factory reset any products that could not be discovered, then add them back to your Sonos system.

If your Sonos system only contains products from the list above, you can reconnect your Sonos system to your network using one of the options below.

Switch to a wired setup

When wired to a router, some Sonos products can broadcast their own dedicated wireless network that other Sonos products can use.

If you have Sonos products that support this, you can temporarily use your Sonos system in a wired setup as a workaround. You can find instructions on how to switch to a wired setup, as well as a list of products that don’t support this type of setup, in this article.

Reset your Sonos products and set them up again

If your Sonos system only contains products from the list above and you can’t wire a product to your router, you’ll need to reset each product and set them up again as a new system. During the setup process, you’ll provide each of your Sonos products with your updated WiFi network name and password.

If you would like assistance with this process, please contact Sonos Support.

  1. Factory reset each Sonos product in your system. This will erase all existing system data, including settings, Sonos Playlists, and Sonos Favorites.
  2. Close and re-open the Sonos app. If all of your products have been reset, the Sonos app will display “No products found.”
  3. Go to the Settings menu. Your reset products will be detected nearby and show a setup banner at the top of the screen.
  4. Select one of your reset products and follow the steps in the app to set it up again. You’ll select a WiFi network and provide a WiFi password during this step.
  5. Repeat step 4 for any remaining products that were reset.
  6. Add any content services or voice services that were previously on your system.

Once completed, all of your Sonos products will be set up again and connected to your network with the newest WiFi credentials.

Sonos S1 Controller app for iOS or Android

If Sonos connects through your WiFi network

If your Sonos system is in a wireless setup, follow the steps below. If you have more than one Sonos product in your system, this process will require you to temporarily connect a Sonos product to your router with an Ethernet cable.

  1. Open the Sonos S1 Controller app and wait while it searches for your Sonos system.
  2. When you see the message "Unable to connect to Sonos," select Learn More.
  3. Select Changed router or Wi-Fi settings?
  4. Follow the instructions to connect Sonos to your new router or WiFi network.

If some of your Sonos products are missing from your  Rooms list after you’ve wired a Sonos product, reboot all missing Sonos products in your household, then go to Settings > System > Network > Wireless Setup to connect them to the WiFi network.

If a Sonos product is wired to your network with an Ethernet cable

If your Sonos system is in a wired setup, simply wire your Sonos product to your new router to get connected. Some of your Sonos products may be missing from your  Rooms list because they need information from the new router. To fix this, reboot all missing Sonos products in your household.

Still need help?

Our technicians can help over the phone or with a live chat. You can also ask questions and find answers with other Sonos owners in our Sonos Community.