Music library audio stops or skips
This article provides common fixes for audio interruptions while playing your music library on Sonos. These fixes apply to music stored on your computer or network attached storage (NAS) drive.
The following steps will resolve most audio interruptions while playing from your music library. If these steps don’t solve your issue, see the advanced fixes section below.
Check the power on the music library source
Confirm that the computer or NAS drive with your music library is not asleep or powered off. Consider adjusting the device’s power or sleep settings to prevent interruptions from happening in the future.
Restart the router
Remove the power cable from your router for 30 seconds before reinserting the cable to power it back on.
Remove your Bridge
If you have a Sonos Bridge, removing it from your system can improve overall performance. Follow the steps in our article on removing a Sonos Bridge.
If the above steps don’t resolve the issue or the issue returns after a period of time, your home network may require attention. The following steps are long-term solutions for audio interruptions while playing from your music library.
Reduce wireless interference
If your music is stored on a device that connects to your router’s Wi-Fi network, move the device closer to the router to strengthen the wireless signal.
Wireless interference can also affect the Sonos products themselves. You can visit our article on reducing wireless interference to learn how to change wireless channels and move Sonos away from certain electronic devices in order to avoid interference.
Relocate your Sonos products
Audio stops or skips can occur if a Sonos product has a weak wireless connection to your router or the nearest wired Sonos product.
Remove unsupported network devices
Check our system requirements and incompatible hardware articles to see if you have any unsupported or incompatible network devices like Wi-Fi extenders, mobile hotspots, or LTE routers. If you do, you can power them off to remove them from your network, replace them with a supported device, or follow the steps for your specific device if it has an available solution on our incompatible hardware article.
Replace the Ethernet cable
If your Sonos system is in a wired setup, replace the Ethernet cable connecting your wired product to your router.