Roam doesn’t charge via USB-C cable

Some USB power adapters don’t have enough power to charge Roam products. Using an underpowered adapter can result in a very slow charging speed or even battery drain when your Roam is plugged in.

To allow your Roam to charge properly, make sure that it’s connected to a USB power adapter that’s giving it enough power, has a secure cable connection, and is plugged into a reliable wall outlet. We also recommend using the USB-C cable that’s included with your Roam.

This article applies to Roam, Roam 2, and Roam SL.

Choosing the right adapter

5V/1A (5W) power adapters don’t have enough power to charge Roam. These adapters are common and were usually included with older smartphone models. Most iPhones before the iPhone 11 shipped with a 5W power adapter.

For the fastest charge, we recommend charging Roam with a 5V/2A (10W) or greater USB power adapter. 5V/1.5A (7.5W) chargers are also compatible, but will not charge Roam as quickly.

A 10W power adapter is available in our shop on its own or included with our wireless charger. 10W power adapters are also commonly included with some smartphones and tablets such as the iPad mini.

Other charging methods

Roam can also charge using the Sonos wireless charger or a Qi-certified charger. Select only one method at a time when charging Roam. You can find more information on other charging methods in our Charging Sonos Roam article.

Before contacting Sonos Support

Prior to reaching out to Sonos Support for troubleshooting Roam charging issues, complete the following steps to address common Roam charging issues.

Confirm that the charging adapter and cable meet Roam's charging requirements. Next, confirm that when disconnecting and reconnecting the USB-C cable to the Roam the charging LED status light turns on. Finally, allow the Roam to charge for an hour and review the battery level before reaching out.